Job Overview
We are looking for a friendly, organised and reliable Administrator to join our team. The successful candidate will have a professional telephone manner, strong computer skills and a passion for providing excellent customer service.
Responsibilities
- Answering incoming telephone calls in a professional and friendly manner.
- Taking customer orders accurately and efficiently.
- Providing excellent customer service and dealing with customer enquiries.
- Processing orders and ensuring all information is recorded correctly.
- Using Microsoft Word and Excel for day-to-day administrative tasks.
- Maintaining accurate customer and order records.
- Communicating with customers, suppliers and colleagues by telephone and email.
- Supporting the wider team with general administrative duties.
- Ensuring a high level of accuracy and attention to detail at all times.
Skills
- Excellent telephone manner and communication skills.
- Strong customer service skills with a friendly and professional approach.
- Good computer literacy and confidence using Microsoft Office.
- Competent in Microsoft Word and Excel.
- Excellent organisational and time-management skills.
- Ability to work accurately and efficiently in a busy environment.
- Good attention to detail.
- A positive, helpful and professional attitude.
Desirable
- Experience using Sage would be highly preferable.
- Previous experience in an administration, customer service or order-processing role.
- Experience handling customer orders and working with business systems.
What We Are Looking For
The ideal candidate will be confident speaking with customers, well organised and able to manage multiple tasks while maintaining a high standard of customer service. They will be a reliable team player who is willing to learn and take responsibility for their work.
Job Type: Part Time 3 days per week. Holidays to reflect this, including Bank holidays
Experience: Administration/customer service experience preferred
Software: Microsoft Word & Excel essential; Sage highly desirable
Hours - Wednesday 8am - 3pm
Thursday 8am - 4pm
Friday 8am - 3pm
Pay: £8.00-£12.71 per hour
Expected hours: 20.5 per week
Work Location: In person
