Working as part of a dedicated team, you will support, nurture and develop our students via a range of contact methods in order to develop the knowledge, skills and behaviours required for them to enhance their professional development and employability.
Service Delivery
- Manage all inbound queries from existing and prospective students via telephone, live chat, email and social media, maintaining and improving student satisfaction.
- Enrol students on LGCA’s various courses/exams where required.
- Assist students with any online portal (LGCA LMS system), mobile app and client reporting queries and escalating to 2nd line where necessary
- Management of LGCA’s FAQ’s on the website, update accordingly and reacting to students feedback
- Manage student complaints accordingly and in a timely manner, escalating where needed and following LGCA complaint procedure
- Complete administrative duties: processing payment plans, support with outbound calls where required
Revenue Generation
- Identify opportunities to generate revenue by upselling and cross-selling LGCA products
- Identify prospective students and log onto the data capture system, enrolling where possible
- Identify potential new clients from inbound enquiries and forward leads to Client Services
Continuous Improvement
- Support the development and improvement of the student journey by reporting back on any issues or trends.
You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business is continuously evolving, so your job description will evolve too.
