Senior Account Manager
Location: Manchester (Hybrid)
Job Type: Full-time
About Northstar
Northstar is a strategic marketing and design agency that believes great marketing starts with deep understanding.
We combine creativity and data to help our clients solve complex challenges and grow their businesses. Our team of experienced marketers works closely with every client, delivering tailored strategies, standout creative and measurable results across digital, social, web as well as events, literature and the media.
We're a close-knit team that values ideas, collaboration and initiative. Known for our B2B expertise but equally at home delivering B2C campaigns, we build long-term partnerships with our clients and pride ourselves on being strategic, collaborative and hands-on. If you're someone who loves building strong client relationships, thinking commercially and getting stuck in, we'd love to hear from you.
The Role
We're looking for an experienced Senior Account Manager to take ownership of a portfolio of client accounts and play a key role in delivering exceptional marketing campaigns.
You'll be comfortable leading client relationships, managing multiple projects and collaborating with our creative and digital teams to deliver work that makes a real impact. This is a role for someone who can hit the ground running and thrives in a fast-paced agency environment.
Key Responsibilities
- Manage a portfolio of client accounts, building trusted relationships and acting as their day-to-day contact.
- Lead projects from brief through to delivery, ensuring work is delivered on time, on budget and to an exceptional standard.
- Develop integrated marketing campaigns across digital, social, web, content, design and print.
- Write clear creative and technical briefs for our creative and digital teams.
- Manage website projects, understanding site structures, user journeys and development processes.
- Plan, coordinate and report on organic and paid social media campaigns.
- Present ideas, strategies and campaign recommendations confidently to clients.
- Identify opportunities to grow client accounts through proactive thinking and strategic recommendations.
- Manage budgets, timelines and project administration with excellent attention to detail.
- Monitor campaign performance and provide insights to continually improve results.
- Support junior team members and contribute to a collaborative agency culture.
- Take ownership, solve problems and get stuck in wherever needed.
About You
You'll have:
- At least five years' experience in an agency Account Management or Client Services role.
- Experience managing your own portfolio of clients with confidence and autonomy.
- A strong understanding of digital marketing, websites, social media and integrated campaigns.
- Experience briefing and managing website projects from planning through to delivery.
- Excellent communication and relationship-building skills.
- Strong commercial awareness and the ability to spot opportunities for client growth.
- Outstanding organisation and project management skills.
- Exceptional attention to detail.
- A proactive, positive attitude and a willingness to roll your sleeves up and make things happen.
You'll work with ambitious brands, experienced marketers and talented creatives on projects that challenge you and help you grow.
If you're looking for a role where you can build lasting client relationships, think strategically and deliver work you're proud of, we'd love to hear from you.
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Manchester M40 5BJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 4 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester M40 5BJ
