About the Role
Waste Water Management Services (WWMS) is looking for a reliable, organised, and proactive Accounts & HR Support Assistant to join our team.
This is a varied role providing day-to-day administrative support to the Accounts Department while assisting the HR team with a range of duties as required. A key part of the position will involve credit control, regularly contacting customers to collect outstanding invoice payments, and supporting the administration of the company’s invoice-finance facility.
The successful candidate will be detail-oriented, confident communicating with customers, and comfortable managing multiple responsibilities in a busy office environment. You must be able to take ownership of your workload, complete tasks accurately, and work independently with minimal supervision.
Key ResponsibilitiesAccounts and Credit Control Support
- Process purchase invoices and arrange supplier payments.
- Assist with sales invoicing and ensure invoices are issued accurately and promptly.
- Regularly contact customers by telephone and email to collect outstanding invoice payments.
- Maintain accurate records of collection activity, customer queries, promised payment dates, and follow-up actions.
- Follow up overdue accounts consistently and escalate payment issues when required.
- Respond to invoice queries and work with customers and internal departments to resolve disputes promptly.
- Allocate customer payments and reconcile customer and supplier accounts.
- Monitor aged debtors and assist with preparing regular credit-control reports.
- Maintain accurate financial records and supporting documentation.
- Support month-end administrative processes.
- Process and maintain records of employee expense claims.
- Respond to routine accounts-related enquiries.
- Work closely with the Operations Department to obtain timesheets, job sheets, purchase orders, and other supporting documents required for invoicing.
Invoice-Finance Support
- Support the day-to-day administration of the company’s invoice-finance facility.
- Upload or submit invoices and supporting documentation to the invoice-finance provider.
- Assist with reconciling invoice-finance statements, funding records, reserves, charges, and customer payments.
- Monitor disapproved invoices and help resolve any supporting-documentation or eligibility issues.
- Provide documents and information requested by the invoice-finance provider.
- Maintain accurate records of invoices assigned to the facility.
- Assist with preparing aged-debtor reports and other financial information required by the invoice-finance provider.
- Communicate with the provider regarding routine account, funding, and reconciliation queries.
HR Support
- Assist with recruitment administration, including posting vacancies and arranging interviews.
- Communicate with applicants and maintain accurate recruitment records.
- Prepare employee documentation and maintain personnel files.
- Support employee onboarding and induction processes.
- Update HR systems and ensure employee information remains accurate and confidential.
- Assist with training administration and employee communications.
- Collect and check timesheets and other payroll-related information.
- Provide general administrative support to the HR function as required.
General Administration
- Handle incoming correspondence and telephone enquiries professionally.
- Maintain organised filing systems and accurate company records.
- Monitor assigned tasks and follow them through to completion without repeated reminders.
- Keep relevant colleagues and managers informed of progress, delays, or outstanding information.
- Support other departments with administrative tasks when required.
- Assist with ad hoc projects and general office duties.
About You
We are looking for someone who:
- Has previous administrative experience within Accounts, Finance, Credit Control, HR, Payroll, or a similar office environment.
- Has experience regularly contacting customers to collect overdue invoice payments.
- Is confident making credit-control calls and discussing outstanding balances and payment dates professionally.
- Can work independently and complete tasks with minimal supervision.
- Takes ownership of responsibilities and follows outstanding matters through to completion.
- Is highly organised and has excellent attention to detail.
- Can manage multiple responsibilities and prioritise competing deadlines.
- Has strong IT skills, including Google Drive applications, spreadsheets, and email.
- Can handle confidential, employee, and financial information with discretion.
- Has good written and verbal communication skills.
- Has a positive and flexible approach and is willing to support different areas of the business.
- Is dependable, proactive, and comfortable asking questions when clarification is required.
Desirable Skills and Experience
- Previous experience working within the UK waste management, wastewater, drainage, or water utilities industry—particularly in an Accounts, Finance, Credit Control, Payroll, or HR role—would be an advantage.
- Experience using accounting software such as Xero.
- Experience working with an invoice-finance or factoring provider.
- Knowledge of credit control and aged-debt management.
- Experience reconciling invoice-finance statements or customer accounts.
- Experience supporting HR administration and recruitment processes.
- Knowledge of payroll processes, although this is not essential.
- Experience working in a transport, utilities, environmental services, or other service-based business.
What We Offer
- Competitive salary.
- Supportive and friendly working environment.
- Training and development opportunities.
- Company benefits package.
- Opportunity to gain experience across Accounts, Finance, Credit Control, Invoice Finance, Payroll, and HR.
- A varied position with the opportunity to take ownership of key responsibilities.
Pay: £30,000.00-£33,000.00 per year
Work Location: In person
