Reports to: Head of Tech
Location: London (Hybrid – 3 days office / 2 days remote)
Salary: £40,000-£45,000
Role Overview
We're looking for a Test Analyst to own QA and testing across our digital platforms, customer journeys and wider technology estate. This is a hands-on, mid-level role for someone who can work independently, bring structure and rigour to the testing process, and collaborate confidently with developers and internal stakeholders.
You don't need prior knowledge of our specific systems - we're looking for the right foundations, curiosity and attitude, and we'll support you in learning our platforms and processes as you grow into the role.
Key Responsibilities
Test Planning & Execution
Own testing activities across new features, enhancements, integrations and releases
Review requirements and translate them into clear test scenarios and test cases
Plan and execute functional, regression, integration and end-to-end testing, identifying edge cases and coverage gaps
Test key customer journeys - search, pricing, booking and checkout - across web, API and third-party integrations
Validate responsive behaviour across browsers and devices
Defect Management & Release
Own defect identification, documentation and tracking through to resolution, with clear reproduction steps and evidence
Work closely with developers to investigate issues and validate fixes
Work with the Head of Technology and stakeholders throughout the development lifecycle, flagging testing requirements and risks early
Provide clear test status, quality assessments and release recommendations
Quality & Stakeholder Collaboration
Identify opportunities to improve test coverage, processes and tooling
Begin building foundational automated test coverage alongside manual testing - manual testing remains the primary focus, with automation developing as a secondary skill over time
Collaborate day-to-day with developers and other stakeholders who raise tickets via Jira, keeping them updated on testing status and outcomes
Challenge requirements where ambiguity or risk is identified, and act as an advocate for quality across the business
Required Experience
Experience as a Test Analyst, QA Analyst, Software Tester or similar
Experience testing web-based applications and digital customer journeys
Understanding of functional, regression, integration and end-to-end testing
Experience creating and maintaining test cases, scenarios and test documentation
Proven experience managing defects through to resolution using JIRA or similar tools
Hands-on experience testing REST / GraphQL APIs using Postman or similar
Familiarity with Agile / Scrum delivery methodologies
Strong analytical, communication and organisational skills - able to explain technical issues to non-technical stakeholders, and manage multiple workstreams independently
A genuine willingness to learn our systems and processes and grow into the role over time
Desirable Experience
ISEB / ISTQB Foundation certification
Experience testing booking, travel or hospitality platforms
Experience testing Salesforce CRM or Salesforce Marketing Cloud
Experience with payment and checkout journeys
Understanding of headless CMS platforms, API-driven architectures and caching strategies
Working knowledge of SQL and database testing
Experience with cross-browser and device testing tools such as BrowserStack or similar
Understanding of accessibility, usability and performance testing
Hands-on experience with Lighthouse, GTmetrix or similar
Exposure to test automation frameworks – Playwright, Cypress or Selenium
Experience building or contributing to automated regression suites
Personal Attributes
Meticulous attention to detail – you notice things others miss
Curious by nature – you instinctively look for edge cases and ways to break things
Collaborative – works effectively across development, design and business teams
Self-motivated and organised – able to take ownership and manage priorities independently
Pragmatic – understands the balance between quality and delivery pace
Confident communicator – comfortable challenging requirements and raising risks constructively
Passionate about quality – cares about delivering reliable products and excellent customer experiences
