Are you a compassionate and empathetic individual who wants to make a real difference in people’s lives? Join us as a Crisis Hub Volunteer and be part of a dynamic team providing vital support to individuals across the UK during times of emergency, crisis, or major incidents. In this remote role, you will offer much-needed telephone support to those directly or indirectly affected by distressing events. Your ability to listen actively, think clearly under pressure, and respond with care and professionalism will help people when they need it most. You’ll be a key part of a forward-thinking, resilient, and responsive team, committed to delivering outstanding service – first time, every time. We would like you to: - Be available to volunteer on a regular basis. - Be available to volunteer for a minimum of 8 to 9 hours each month. - Be able to commit to volunteering for a minimum of 12 months. - Have access to a computer (minimum Windows 11), a mobile phone and an optional headset. - Have strong IT skills and be able to use multiple platforms simultaneously. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any restrictions that may still be in place in your region and identify any adjustments you may need. *Unfortunately we aren't able to accept applications from 15 – 17 year olds for this role. Please get in touch and we can support you to find another role in your area.* If you have any questions before applying, please contact us at [
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Why we want you: As a Crisis Hub Volunteer, you will represent the British Red Cross. You will be part of our Crisis Hub, which supports people in need across the United Kingdom. You will be part of a team giving much needed telephone (remote) support to people who have been directly and indirectly effected by a major incident, emergency or crisis. Your skills of expressing compassion, empathy, active listening, considered thinking, engaging demeanour, and professional approach, will be key – as you will be helping those in need. With your positive and resilient attitude, you will be part of a forward thinking, adaptable and responsive team, who provide outstanding service – first time, every time.
Tasks: Provide remote support before, during and after individual and/or largescale crises/emergency responses.
Provide practical and emotional assistance to people and communities effected by an emergency.
Signpost internally and externally to services for specialised support .
Be adaptable to the needs of the British Red Cross by assisting during high demand, when we need to increase capacity at short notice, or when we need to support after a major event.
Embody the Values and Principles of the British Red Cross during every interaction.
Skills: Confident in communicating in changeable and potentially challenging circumstances
Patient and personable
Resilient under pressure
Be adaptable in your communication style
Good active listening skills
Able to show understanding whilst maintaining impartiality
Able to multitask
Able to maintain professional boundaries
Strong written communication skills
Access to and confident with computers, technology, and remote working
Able to use emotional support skills, while providing callers with practical support, and signposting as appropriate
Able to recognise the signs of stress in yourself and others and be aware of your support options
Benefits: A flexible volunteering role: you can choose when and how often you volunteer on the Crisis Hub Support Line (with minimum commitment of 9hrs per month).
The chance to work with people from diverse backgrounds and make a real difference to their lives in their time of need.
Comprehensive free training so you can represent the Red Cross with confidence
Meet new people and be part of a dynamic and inclusive team.
A great opportunity to develop your existing skills and gain new ones.
An opportunity to be part of a global network of emergency responders and the knowledge that you are making a difference to people’s lives!
