Front Office Manager - AC Hotel by Marriott Birmingham NEC & Airport
Our Birmingham Airport hotel is entering an exciting new phase, having had extensive renovation, a new name and brand as AC Hotel by Marriott and a renewed focus on quality, guest experience, and dining.
At AC Hotels, we focus on the details that really matter. Our spaces are modern and thoughtfully designed, and our service is simple, smooth and genuine.
As we begin this new chapter, we’re looking for a Front Office Manager who shares this mindset and enjoys creating a calm, welcoming experience for every guest.
What You’ll Be Doing
- Leading and supporting the Front Office team day to day
- Making sure guests have a smooth and positive experience throughout their stay
- Keeping standards high and consistent
- Handling feedback or any issues in a professional, friendly way
- Working closely with other departments to keep everything running seamlessly
- Supporting upselling in a natural, guest-focused way
- Coaching and developing your team
About You
- 3 years experience in a Front Office Manager or Assistant Front Office Manager role
- A supportive leader who stays calm under pressure
- Well organised with a good eye for detail
- Passionate about great service that feels natural and easy
- Confident communicator
- Knowledge of Opera or similar systems would be helpful
What We Offer
- Marriott hotel benefits and global staff discounts
- Discounted stays across Starboard Hotels
- Free on-site parking
- Pension scheme
- Life assurance
- Sick pay
Join Us
If you enjoy creating simple, high-quality guest experiences and leading a great team, we’d love to hear from you.
Pay: Up to £27,551.79 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Referral programme
Experience:
- front office: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
