About Bathroom City
Established in 1986, Bathroom City is one of the UK's longest-standing independent bathroom specialists. We design, manufacture and sell a complete range of bathroom products, furniture, suites, shower enclosures, baths, taps, toilets, basins, radiators and accessories - from our 75,000 sq ft showroom and warehouse in Birmingham. Because we manufacture many of our own ranges and sell direct, our customers get factory prices alongside genuine expert advice. We're proud to be Trustpilot "Excellent" rated and to have helped tens of thousands of customers create bathrooms they love.
We're looking for an experienced Showroom Sales Executive to join our team and turn showroom visitors into delighted customers.
The Role
As a Showroom Sales Executive you'll be the face of Bathroom City on the showroom floor. You'll welcome customers, understand what they're trying to achieve, guide them through our extensive product range, design their bathroom with them, and see the sale through from first hello to confirmed order. This is a consultative, target-driven retail sales role where product knowledge, design flair and relationship-building all matter.
What We Offer
- Competitive basic salary with uncapped, performance-related commission / bonus.
- Warm, ready-to-buy customers walking through the door — no cold calling.
- A huge, high-quality product range (including our own manufactured lines) that's genuinely easy to be proud of.
- Full product training and ongoing development.
- The stability of an established, respected business trading since 1986.
- Staff discounts on our products.
- A supportive, sociable team and a busy, rewarding showroom environment.
Key Responsibilities
- Greet and engage showroom customers, quickly building rapport and understanding their needs, budget and timescales.
- Provide expert, consultative advice across our full product range, helping customers make confident choices.
- Design and specify complete bathroom solutions, including layouts, product selections and complementary items to maximise order value.
- Prepare accurate quotations, follow up on leads and enquiries promptly, and convert them into confirmed sales.
- Achieve and exceed individual and showroom sales targets and KPIs.
- Handle inbound telephone and email enquiries, and manage your own pipeline of active customers.
- Process orders accurately, coordinating with the factory, warehouse and delivery teams to ensure a smooth customer experience.
- Keep the showroom displays clean, well-presented and correctly ticketed.
- Stay up to date with new products, ranges, promotions and finance options.
- Resolve customer queries professionally, protecting our reputation for excellent service.
What We're Looking For
Essential
- A proven track record in a target-driven sales environment, ideally retail, showroom or big-ticket / considered-purchase sales.
- Strong consultative selling and closing skills, with the ability to build trust quickly.
- Excellent communication and interpersonal skills, both face-to-face and over the phone.
- A customer-first attitude with genuine attention to detail.
- Confidence with quotations, order processing and basic numeracy.
- Comfortable using CRM / point-of-sale systems and general IT.
- Availability to work a weekend rota as part of a 7-day showroom operation.
Desirable
- Experience in the KBB (kitchen, bedroom, bathroom) sector or a related home-improvement / interiors field.
- An eye for design and the ability to visualise and plan bathroom spaces.
- Familiarity with bathroom or plumbing products and brands.
Pay: £26,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Name 3 reasons why you would be great for this role? No AI Responses!
- Can you give 2-3 dates for when you would be available?
Experience:
- Sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Location:
- Birmingham, West Midlands (preferred)
Work Location: In person
