Job Description
POSITION: Warehouse Admin Clerk
DEPARTMENT: Warehousing.
JOB OVERVIEW:
Reporting to the Warehouse Manager, the role of the Warehouse Admin Clerk is crucial to the efficient running of the Warehouse. The Warehouse Admin Clerk will be efficient and organised.
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DUTIES OF THIS POSITION: TELEPHONES/CUSTOMER SERVICE· Dealing with delivery drivers, couriers, and customers direct. I.E. Printing invoices, P/Os, and manifests.· Customers are to be served with efficiency and courtesy.· Answer all incoming telephone calls in a friendly, polite, and helpful manner. Assist when required with all customer order enquiries and booking in of deliveries.· Ensure all customers are not left on hold if lines are unanswered or busy. Go back to caller regularly, updating the caller to the situation and asking if someone else can help.· If you receive abusive calls from customers, report the matter to your manager.
INBOUND AND OUTBOUND STOCK
· Verify details on the supplier delivery docket against purchase order and follow up any discrepancies between quantity and product with the appropriate Store Manager. Notify supplier within the agreed timeframe of any short deliveries or damages.
· Ensure the received stamp has been placed and completed on each invoice/delivery docket.
· Receive and book out stock on the POS system ensuring you adhere to G.I.R. and book out procedures.
· All paperwork from the supplier must have the goods received stamp on it and this must be fully completed.
· If no delivery docket comes with the goods, the Warehouse manager must be made aware, and the supplier should be contacted.
· Ensure all customer invoices are printed daily for the customer delivery run.
· Ensure all invoices are stamped with the second check stamp.
· Issue these invoices to the warehouse operatives so the run can be picked.
· Verify the second check stamp is fully completed before booking out the stock on POS.
· Ensure the manifest is stamped with the ‘loading customer deliveries’ stamp and signed by the carrier.
CUSTOMER PICK UPS
· Customers may not pick up goods until the required payment has been received.
· No product may leave the warehouse without the correct paperwork being raised.
· Ensure the customer signs for their pickup and the invoice is booked out on the POS system.
GENERAL
· Ensure that all relevant memorandums are read, understood, and implemented.
· Ensure that you are familiar with the computer systems.
· A clean and tidy environment is to be always kept around your workplace.
· A neat and tidy dress code should be always maintained.
· Be security conscious.
· Ensure the daily run is completed in order with the company procedure.
· Liaise with suppliers via email to book in all deliveries for the warehouse.
· Ensure all company H&S policies are always adhered to.
· On occasion addition ad-hoc duties may be necessary to fulfill your role as Warehouse Admin Clerk.
HEALTH & SAFETY
· Maintain a working environment in line with Health & Safety legislation.
· Ensure that all company policies and procedures are followed in relation to Health & Safety.
· Attend Health and Safety training as required.
· Maintain a safe and clean working environment.
The above is not an exhaustive list of duties and you will be expected to perform other tasks as outlined by your manager to fulfil your job role.
Pay: £13.97 per hour
Work Location: In person
