Travel Operations & Sales Support Executive
£25,000 - £28,000 + bonus
Hybrid / Edinburgh (must be able to work from Edinburgh)
Join a business that's changing the way people plan and experience travel.
At Rock My World Travel, we believe planning an incredible holiday should be just as enjoyable as taking it.
We're an award-winning independent travel company that creates tailor-made holidays, luxury cruises and unforgettable travel experiences for busy people who value expert advice, exceptional service and someone they can genuinely trust.
Over the last nine years we've helped more than 11,000 people travel better, earned hundreds of five-star reviews, and built a business powered almost entirely through referrals and repeat customers.
We're now entering an exciting new chapter, investing heavily in technology, AI and innovation to build one of the UK's most forward-thinking travel businesses.
To help us get there, we're looking for someone exceptional. Not necessarily someone with years of travel experience, but someone who is organised, curious, confident, embraces technology and enjoys making things happen.
THE OPPORTUNITY
This role sits at the heart of our day-to-day operations. At its core, you'll be supporting our travel specialists and concierge team throughout the customer journey, from enquiry to booking, and all the way through to post-travel follow-up.
You'll make sure every booking is accurate, every client enquiry is handled promptly, and our specialists and concierge team have what they need to focus on selling and delivering great holidays. From time to time you may also lend a hand with marketing content.
It's a genuinely varied role, but not a scattered one. Everything you do connects back to one thing: helping our sales and operations run smoothly so clients get an outstanding experience.
WHAT YOU'LL BE DOING
Supporting our travel specialists and concierge team throughout the customer journey, from enquiry to booking to post-travel.
Helping respond to and follow up on client enquiries promptly and professionally.
Preparing travel documentation and checking every booking is accurate and delivered on time.
- Assisting with client communications before, during and after travel.
- Maintaining and keeping our CRM and booking systems up to date.
- Supporting the day-to-day running of the business and general administration.
- Occasional content support - Helping with social media, email or website content from time to time, as capacity allows.
Across the role
- Using technology and AI tools to help us work more efficiently.
- Looking for ways to continually improve how we work and the experience we deliver.
- This is a role with real variety, but as you grow into it, there'll be scope to specialise further in whichever area you enjoy and excel at most.
WHO WE'RE LOOKING FOR
More than anything, we're looking for the right person. Someone who enjoys taking ownership, learns quickly and genuinely cares about doing a great job.
You'll probably recognise yourself in most of these:
- Exceptionally organised with outstanding attention to detail.
- Naturally proactive and able to use your own initiative.
- Comfortable managing multiple priorities.
- A confident communicator with excellent written English.
- Friendly, approachable and professional.
- Curious and always looking for better ways of doing things.
- Positive, reliable and happy working as part of a close-knit team.
TECH & AI
Technology is a huge part of where we're heading. You don't need to be an expert, but you do need to enjoy learning and be excited by new technology.
Experience or confidence using any of the following would be an advantage:
- ChatGPT, Claude or other AI tools.
- Canva or other content creation software.
- Social media platforms including Facebook, Instagram and LinkedIn.
- CRM systems.
- Microsoft 365 or Google Workspace.
- Learning new software quickly.
- If terms such as GPTs, Projects, Skills, prompts, workflows or automation already mean something to you, you'll fit in well.
WHAT YOU'LL RECEIVE
- £25,000–£28,000 salary depending on experience + Performance bonus.
- Hybrid working with opportunities to work from our office as we grow.
- A structured onboarding, so you're supported as you learn the role.
- Ongoing training and personal development.
- Opportunities to experience destinations.
- The chance to work with cutting-edge technology and AI.
- The opportunity to grow your career alongside an ambitious, award-winning business.
THIS ROLE COULD BE PERFECT IF...
- You are looking for your first or second professional role.
- Have experience in travel, hospitality, retail, marketing or customer service.
- Enjoy variety rather than doing the same thing every day, while still wanting real focus.
- Love travel.
- Enjoy and embrace technology.
- Take pride in doing things right.
- Want to be part of a business that's growing and genuinely trying to do things differently.
INTERESTED?
If this sounds like the sort of opportunity you've been looking for, we'd love to hear from you.
Along with your CV, we'd love you to tell us, in no more than 300 words, why you think you'd be a great fit for Rock My World Travel.
We're much more interested in your attitude, curiosity and potential than simply what's written on your CV.
Please send to [email protected]. Please do not send your CV without the 300 words as it will not be considered without it.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company events
- Employee discount
- Employee mentoring programme
- Work from home
Work Location: Hybrid remote in Edinburgh EH3 5HZ
