Here's a professional NHS-style job advert for a Care Navigator Assistant Team Leader.
Job Advert: Care Navigator Assistant Team Leader
Hours: Full Time (37 hours per week)
Location: Tonbridge Medical Group
Contract: Permanent
About the Role
We are looking for an enthusiastic, organised and compassionate Care Navigator Assistant Team Leader to support the Care Navigator Team Leader and the Team.
This is an exciting opportunity for someone with excellent leadership and communication skills who is passionate about delivering outstanding patient care and ensuring patients receive the right support, from the right person, at the right time.
Working closely with the Practice Manager, Operations Manager and clinical teams, you will provide operational leadership to the Care Navigation team, ensuring high standards of patient service, effective appointment management and continuous improvement across reception and care navigation services.
Key Responsibilities
- Provide day-to-day supervision and support to the Care Navigator Team Leader and team.
- Act as a first point of contact for team queries and escalated patient concerns.
- Support recruitment, induction, training and development of new staff.
- Monitor staffing levels and assist with rota planning and sickness cover.
- Ensure care navigation processes are delivered consistently and safely.
- Coach team members in effective care navigation and excellent customer service.
- Monitor performance against agreed standards and support quality improvement initiatives.
- Promote a positive, inclusive and supportive working environment.
- Work collaboratively with GPs, nurses, allied health professionals and administrative teams.
- Ensure compliance with NHS policies, information governance and confidentiality requirements.
- Deal with complaints.
About You
You will be a confident leader with experience working in a busy healthcare, primary care or customer service environment.
You will have:
Essential
- Experience working in an NHS, GP Practice or healthcare setting.
- Previous experience supervising or leading a team.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Experience handling confidential information.
- Good IT skills including Microsoft Office and clinical systems (EMIS, SystmOne or similar).
- Ability to remain calm under pressure and prioritise competing demands.
- Commitment to delivering excellent patient care.
Desirable
- Care Navigation training.
- Experience using NHS digital systems.
- Knowledge of Primary Care Networks.
- Understanding of NHS access standards and patient pathways.
- Qualification in leadership or management (or willingness to undertake).
What We Offer
- NHS Pension
- Generous annual leave entitlement
- Learning and development opportunities
- Supportive leadership and mentoring
- Employee wellbeing initiatives
- Opportunity to contribute to improving patient access and experience
Person SpecificationQualifications
- GCSE English and Maths (Grade C/4 or above) or equivalent.
- Leadership qualification (desirable).
Experience
- Working in healthcare or primary care.
- Supervising or mentoring staff.
- Managing competing priorities in a busy environment.
Skills
- Leadership and team motivation.
- Effective communication.
- Customer service excellence.
- Conflict resolution.
- Organisation and time management.
- IT literacy.
Personal Qualities
- Compassionate and patient-focused.
- Professional and approachable.
- Resilient and adaptable.
- Positive role model.
- Committed to continuous improvement.
If you are passionate about supporting colleagues, improving patient access and making a real difference within primary care, we would love to hear from you.
Join our team and help us deliver high-quality, patient-centred services within an innovative and supportive NHS environment.
Salary dependant on experience
Job Type: Full-time
Benefits:
Education:
- Certificate of Higher Education (preferred)
Experience:
- Training: 1 year (preferred)
- Health and Social Care: 1 year (preferred)
Licence/Certification:
- NMC (preferred)
- Driving Licence (preferred)
Work Location: In person
