About Lucia
Lucia is a vibrant and popular Italian restaurant known for exceptional food, outstanding service, and a welcoming atmosphere. We are looking for an experienced and enthusiastic Restaurant Supervisor to support our management team and help deliver an exceptional guest experience every day.
Role Overview
As a Restaurant Supervisor, you will oversee the smooth day-to-day operation of the restaurant during your shift, lead and motivate the front-of-house team, and ensure high standards of customer service, food quality, and presentation are consistently maintained.
Key Responsibilities
- Supervise restaurant operations during service periods.
- Lead, motivate, and support front-of-house team members.
- Ensure exceptional customer service and guest satisfaction at all times.
- Handle customer queries, feedback, and complaints professionally and efficiently.
- Assist with staff training, coaching, and performance development.
- Monitor service standards, cleanliness, and presentation throughout the venue.
- Coordinate reservations, seating plans, and guest flow.
- Support management with opening and closing procedures.
- Ensure compliance with food safety, health and safety, and licensing regulations.
- Assist with stock control, ordering, and inventory management where required.
- Work closely with kitchen and bar teams to ensure smooth service.
Requirements
- Previous experience in a supervisory role within a busy restaurant, hospitality, or hospitality venue.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Passion for delivering outstanding customer service.
- Ability to remain calm and organised in a fast-paced environment.
- Flexible approach to working evenings, weekends, and holidays.
- Good understanding of food hygiene and health & safety standards.
- Right to work in the UK.
Pay: £33,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
Work Location: In person
