Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Commercial Team team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Planning Executive, you’re not just responsible for the planning, coordination, and successful delivery of meetings, conferences, group bookings, and events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Acting as the primary point of contact for clients post-sale, the role ensures a seamless planning experience whilst maximizing revenue opportunities and delivering exceptional guest satisfaction.
Why Hilton Glasgow?
Hilton Glasgow offers the opportunity to plan and deliver exceptional conferences, events, and group experiences in one of Scotland’s leading and award-winning hotels. Renowned for its outstanding service, versatile event spaces, and strong reputation within the meetings and events industry, Hilton Glasgow provides a dynamic and collaborative environment where team members can create memorable guest experiences while developing their careers within the world’s leading hospitality brand.
Key Responsibilities
- Manage meetings, events, and group bookings from contract handover through to event completion.
- Build strong relationships with clients, understanding their requirements and delivering tailored event solutions.
- Prepare and maintain accurate event documentation, including function sheets, rooming lists, and billing instructions.
- Coordinate event requirements with operational teams to ensure flawless execution.
- Conduct planning meetings, site visits, and event walkthroughs with clients.
- Identify opportunities to upsell hotel services, meeting space, accommodation, and food & beverage offerings.
- Ensure all event information, contracts, and invoices are processed accurately and in line with company procedures.
Support departmental revenue, service, and customer satisfaction goals
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What We're Looking For
- Excellent organisational skills with strong attention to detail.
- Strong communication and relationship-building abilities
- Commercial awareness and a passion for delivering exceptional guest experiences.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office; experience with Delphi and Hilton systems is advantageous.
Previous experience in Event Planning, Conference & Events, Hospitality Operations, or Hotel Sales is preferred.
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Success in This Role
Success will be measured through high levels of customer satisfaction, event execution excellence, accuracy of administration, revenue generation through upselling, and the ability to build lasting client relationships that drive repeat business.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
