Company Overview
Ambala Foods Limited, commonly known as Ambala, is a UK-based confectionery company specialising in South Asian sweets (Mithai) and savory snacks. Founded in 1965 by Mohammed Ali Khan, the company has grown from its first store in London’s Drummond Street to a network of 22 retail outlets across the UK, supported by a modern manufacturing facility in Welwyn Garden City. Ambala employs around 182 people and is renowned for its high-quality traditional products, popular during cultural celebrations such as Eid and Diwali. In March 2025, Ambala was acquired by Cake Box Holdings plc, marking a strategic move to expand both brands’ reach. The company remains a trusted name within the British Asian community, blending heritage with modern retail strategies.
Job Purpose
As a Store Manager you will be responsible for overseeing daily operations, managing staff, ensuring excellent customer service, and driving sales to meet profitability goals.
Responsibilities
- Managing Staff: Assigning tasks, creating schedules, and training new employees.
- Inventory Management: Monitoring stock levels, ordering supplies, and ensuring products are well-stocked.
- Team Leadership: Hire, train, and supervise store employees, ensuring they provide exceptional customer service and adhere to company policies.
- Sales Management: Develop and implement strategies to achieve sales targets and enhance customer satisfaction.
- Inventory Control: Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain product availability.
- Operational Oversight: Ensure the store operates smoothly, including managing schedules, handling customer complaints, and maintaining store standards.
- Financial Management: Monitor budgets, manage expenses, and prepare financial reports to track store performance.
- Customer Service: Resolving customer complaints, providing excellent service, and maintaining a positive shopping experience.
- Financial Oversight: Managing the store's budget, tracking sales performance, and ensuring compliance with company policies.
- Team Leadership: Leading and motivating a team to achieve sales targets and enhance store productivity.
- Maintaining a clean hygienic working environment.
- Ensuring orders are produced to a high standard.
- Working to a efficient high standards, whilst looking for improvements.
- Local Store marketing
Required Skills
- Experience in a similar Store Manager role
- Good customer facing skills
- Highly organized with attention to detail
- Communication skills - written and verbal
- Good numeracy skills
- Excellent customer service skills
- Passion and drive as a team player, Able to work alone as well as part of a team
- Willing to adapt and learn new skills
- Basic IT skills, (experience with DPD, Excel preferable)
- A patient personality
- Excellent listening skills and able to follow instructions
Desirable
Ability to speak additional languages (e.g. Punjabi, Hindi, Urdu, Gujarati, Bengali) to support communication with customers and colleagues.
Job Types: Full-time, Permanent
Pay: £14.50 per hour
Benefits:
Work Location: In person
