Job Description: Housing Officer (Housing)
Providing High-Quality Housing Services to Residents
Portsmouth City Council is seeking a Housing Officer to join the Paulsgrove Area Office. This role is key in delivering excellent housing services, supporting residents, and ensuring homes and neighbourhoods are safe, secure, and well-managed.
This position is ideal for someone practical, organised, and committed to high standards in housing management.
About the Role
As a Housing Officer, you will be responsible for supporting residents, managing housing services, and ensuring compliance with council policies and procedures.
Key Responsibilities:
- Acting as a first point of contact for residents and service users
- Managing housing-related enquiries, complaints, and service requests efficiently
- Conducting inspections and monitoring property conditions
- Supporting tenancy management, including advice, sign-ups, and tenancy sustainment
- Liaising with internal teams, contractors, and external agencies to resolve issues
- Ensuring compliance with health & safety and Portsmouth City Council policies
- Maintaining accurate records and completing administrative tasks as required
- Supporting community engagement and initiatives within the area
Skills & Experience Essential:
- Previous experience in housing or a customer-facing role
- Strong communication and interpersonal skills
- Ability to prioritise work and manage time effectively
- Knowledge of housing legislation, policies, and tenancy management
- Practical, solution-focused, and able to work under pressure
- Full UK driving licence required
Desirable:
- Experience working within a local authority or social housing environment
- Familiarity with health and safety and risk assessment procedures
Why Apply?
- Full-time, structured hours
- Opportunity to work directly with residents and support community initiatives
- Hands-on role with a variety of housing responsibilities
- Supportive and professional team environment
Additional Information
- Location: Floor Ground, Paulsgrove Area Office, PO6 4HG
- Hours: 37 per week
- Working Hours: 09:00 – 17:00
- Start Date: ASAP
- Job Type: Full-time
Compliance Requirements
- UK eligibility to work confirmed
- National Insurance number verified
- 2 written references provided
- Portsmouth Code of Conduct Declaration
- Health and Safety Declaration completed
- In-person interview required
- Key Information Document (KID) issued
- All licences, qualifications, or registrations legally required verified
- Worker Terms & Conditions issued
- Worker Pay Confirmation
- Driving Licence verification
Reference: 5300177
Job Types: Full-time, Fixed term contract
Contract length: 3 months
Pay: £18.12 per hour
Expected hours: 37.0 per week
Experience:
- Housing officer: 3 years (required)
Work authorisation:
- United Kingdom (required)
Location:
- Portsmouth PO6 4HG (required)
Work Location: In person
