At Feridax, we’ve been powering the motorcycle industry since 1957 and today proudly represent some of the world’s leading brands alongside our own brand, SPADA. As the UK’s largest wholesale distributor of motorcycle clothing and accessories, we’re passionate about delivering exceptional products and an outstanding experience to our customers and UK and Ireland dealer network.
As our business continues to grow, we’re looking for an enthusiastic and customer-focused Proactive Sales Advisor to join our Customer Service team.
Reporting to the Team Leader, this is a fantastic opportunity to become part of an established and successful business where no two days are the same. You’ll play a key role in developing customer relationships, driving outbound sales activity, and helping trade customers maximise their business opportunities.
What You’ll Be Doing
As a Proactive Sales Advisor, your responsibilities will include:
- Making proactive outbound sales calls to existing and lapsed trade customers to generate orders and increase sales
- Building strong long term relationships with trade account holders through regular telephone contact
- Identifying upselling opportunities across our product range
- Following up on quotations, promotions, back orders, and previous customer enquiries via phone
- Managing a high volume of daily customer calls while delivering excellent service and product knowledge
- Contacting customers to discuss new product launches, seasonal offers, and current promotions
- Working towards individual and team sales targets and KPIs
- Handling inbound customer enquiries confidently and professionally
- Processing customer orders accurately via phone and email
- Supporting customers with product recommendations, stock availability, and order updates
- Working closely with colleagues across the Internal Sales team and wider business to maximise sales opportunities
- Maintaining accurate customer records and call notes within internal systems
What We’re Looking For
We’re looking for someone who is enthusiastic, confident on the phone, and motivated by sales. The ideal candidate will have:
- Strong verbal communication and telephone sales skills
- Confidence making outbound sales calls and building customer relationships
- A proactive and target driven mindset
- Excellent customer service skills
- The ability to identify sales opportunities and close business effectively
- Good working knowledge of Microsoft Office
- Strong multitasking and time management abilities
- A positive attitude and willingness to learn
- The ability to thrive in a fast paced sales environment
What We Offer
We value our people and offer a range of benefits, including:
- 23 days holiday plus 8 bank holidays
- Additional loyalty holiday days awarded in years 4 and 5 of service
- “Life Admin.” allowance for appointments and personal errands
- Quarterly bonus scheme linked to Company performance
- Health plan and retail discount scheme
- Pension and life assurance
- Free on-site parking
- Staff discount
- Casual dress code
- Company events and a supportive team environment
Working Hours
Monday to Friday, 8:45am – 5:00pm
If you’re looking to develop your career within a thriving and respected business, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
Ability to commute/relocate:
- Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have good working knowledge of Excel?
Work Location: In person
