Job Summary
Queensway Surgery is looking for an experienced and enthusiastic Medical Secretary to join our busy and supportive GP practice team.
The successful candidate will have previous experience working within a GP practice or healthcare environment and will be responsible for providing a high-quality medical secretarial service to support our clinicians, patients, and wider practice team.
This is a varied and important role requiring excellent organisational skills, attention to detail, and the ability to manage competing priorities in a busy primary care setting.
You will work closely with GPs, clinicians, administrative teams, and external healthcare providers to ensure referrals, correspondence, and patient information are processed accurately and efficiently.
Responsibilities
- Processing and managing NHS referrals, including urgent and routine referrals
- Preparing and sending referral documentation and supporting information
- Monitoring referral pathways and chasing outstanding information where required
- Liaising with hospitals, consultants, community services, and other healthcare professionals
- Supporting clinicians with administrative tasks
- Maintaining accurate patient records using SystmOne
- Ensuring all work is completed in line with confidentiality, GDPR, and information governance requirements
- Prioritising workload effectively within a busy GP practice environment
- Supporting continuous improvement of administrative processes
Skills
- Previous experience working as a Medical Secretary within General Practice.
- Experience processing GP referrals and managing clinical correspondence.
- Good knowledge of NHS pathways and primary care administration
- Excellent communication skills, both written and verbal.
- Proficient in using office software such as MS Office Suite (Word, Excel, Outlook).
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong attention to detail and organisational abilities to manage multiple tasks efficiently.
- Friendly demeanour with a professional approach to patient interactions.
Queensway Surgery is a forward-thinking GP practice serving our local community. We are committed to providing high-quality patient care while supporting our staff through teamwork, innovation, and continuous improvement.
We use modern technology and systems to improve patient access and streamline services, while maintaining a strong focus on safe and effective patient care.
We are looking for someone who shares our values and wants to become a valued member of our administrative team.
Pay: From £13.00 per hour
Benefits:
Work Location: In person
