Why Mettricks?
We're here to redefine the rules.
At Mettricks, we're building something bigger than cafés. We're creating a hospitality business that challenges convention through exceptional coffee, food, service, and culture.
As Multi-Site Manager, you'll be responsible for leading multiple locations, developing high-performing teams, and ensuring every Mettricks venue consistently delivers exceptional experiences for customers and colleagues alike.
This is a leadership role for someone who believes culture drives performance and who wants to play a key role in shaping the future of independent hospitality in Southampton.
What We Believe
At Mettricks, we believe hospitality can be a force for good.
We believe great businesses are built by great people. We believe accountability and kindness can coexist. We believe that continuous improvement beats perfection, that culture drives performance, and that every customer interaction is an opportunity to make somebody's day.
Our mission isn't simply to run successful cafés. We're here to redefine what independent hospitality can look like in Southampton through exceptional food, speciality coffee, memorable experiences, and a culture that people are proud to be part of.
We don't believe leadership is about hierarchy. We believe leadership is about service, responsibility, and helping others perform at their best.
As a Multi-Site Manager, you'll play a critical role in bringing this vision to life across multiple locations, developing leaders, supporting teams, and ensuring every site delivers the standards and culture that define Mettricks.
The Role
You will oversee the operational performance, people development, customer experience, and commercial success of multiple sites.
Working closely with senior leadership, you'll ensure each venue operates to the highest standards while empowering managers and teams to grow, improve, and succeed.
This is not a desk-based leadership role. You'll spend the majority of your time in venues, coaching teams, supporting managers, engaging with customers, identifying opportunities, and ensuring standards are being lived every day.
We believe the best leaders stay connected to the reality of the business. You'll be visible, approachable, and actively involved in the operation, leading from the front and setting the standard through your actions.
Key Responsibilities
Leadership & People
- Lead, coach and develop General Managers and their teams.
- Build engaged, accountable, high-performing teams.
- Create an environment where honest conversations, learning, and feedback are part of everyday life.
- Support recruitment, onboarding, succession planning and talent development.
- Champion the Mettricks culture and values across every site.
Operational Excellence
- Ensure consistent delivery of Mettricks standards across all locations.
- Drive performance through strong operational systems and routines.
- Identify opportunities for improvement and implement practical solutions.
- Ensure compliance, food safety and operational standards are maintained.
Customer Experience
- Champion hospitality standards that make Mettricks stand out.
- Ensure every site consistently delivers memorable customer experiences.
- Actively review customer feedback and drive continuous improvement.
Commercial Performance
- Drive sales growth, profitability and operational efficiency across all locations.
- Take ownership of site-level performance metrics, including revenue, labour, cost of sales and profitability.
- Coach managers to understand and improve commercial performance.
- Identify opportunities to increase revenue, improve efficiencies and maximise profitability.
- Ensure commercial decisions align with both short-term objectives and long-term business growth.
- Create a culture where every leader understands how their actions impact business performance.
What Success Looks Like
- Strong sales growth and profitability across all sites.
- Teams that are engaged, motivated and developing.
- Sites that consistently deliver excellent hospitality and quality.
- Managers who confidently understand and manage commercial performance.
- Managers who feel supported, challenged and empowered.
- Customers who choose Mettricks because of the experience we create.
- Teams that balance exceptional hospitality with strong business results.
Living the Mettricks Values
You create an environment where people feel safe to communicate honestly and constructively. You encourage direct conversations, support transparency, and help teams address challenges early.
You actively seek feedback, remain curious, and help others improve. You understand that growth comes from learning, reflection, and action.
You take ownership and encourage proactive problem-solving across every site. You don't wait for perfect conditions—you create momentum.
You set the standard for consistency, quality, and integrity.
You understand that leadership is about creating positive experiences for both customers and teams.
You lead authentically whilst always representing the best of the Mettricks brand.
What You'll Bring
- Multi-site hospitality leadership experience.
- Strong people development and coaching skills.
- Commercial awareness and operational expertise.
- Experience driving sales growth and profitability.
- A growth mindset and commitment to continuous improvement.
- A passion for building culture, not just managing operations.
Application Process
A cover letter is required as part of your application.
We're interested in how you think, lead, and align with our values—not just what's on your CV.
Please include brief responses to the following:
1. Why Mettricks?
What attracts you to our business, culture, and mission?
2. Challenges & Opportunities
Based on your understanding of Mettricks and the hospitality industry:
- What do you see as the biggest opportunities for the business over the next few years?
- What challenges do you think we will face?
- How would you approach them?
3. Why You?
What experience, achievements, and personal qualities make you the right person for this role?
4. Culture & Leadership
At Mettricks, we believe that "Culture Eats Strategy for Breakfast."
What does that mean to you, and how do you create high-performing teams and strong workplace cultures?
Please keep your cover letter to a maximum of two pages.
Pay: Up to £33,500.00 per year
Work Location: In person
