Your First Leadership Opportunity Could Start Here
We’re growing — and we’re looking for people ready to grow with us.
We're hiring for a Customer Service Team Leader position in Manchester. This is an entry-level opportunity for someone who wants to develop leadership skills while staying actively involved in direct customer interaction.
You'll work with customers every day, support your team, learn from experienced managers, and gradually take on greater responsibility. Strong performers can develop towards Senior Team Leader, Customer Experience, Operations, Business Development, and Management opportunities.
What Your Day Could Look Like
- Interact directly with customers throughout the day and help create a positive experience.
- Support colleagues with customer enquiries and day-to-day service situations.
- Help coordinate daily team activities and maintain strong service standards.
- Coach and encourage team members to communicate confidently with customers.
- Listen to customer feedback and identify ways to improve their experience.
- Support onboarding and help new team members settle into the role.
- Assist managers with team coordination and operational activities.
- Help track customer service performance and team objectives.
- Represent the organisation professionally during customer interactions.
- Take on additional leadership responsibilities as your confidence develops.
We're Looking For Someone Who Is
- Confident, approachable, and comfortable speaking with customers.
- Naturally supportive and interested in helping other people succeed.
- A strong communicator and active listener.
- Positive, reliable, and willing to take initiative.
- Comfortable working in a busy, people-focused environment.
- Open to learning leadership, customer service, and sales skills.
- A team player who enjoys working towards shared goals.
- Ambitious about building a long-term career.
No previous leadership experience is required. Experience in customer service, retail, hospitality, sales, events, or other customer-facing roles is beneficial but not essential, as full training and development will be provided.
What You'll Receive
- Competitive annual salary plus performance-based bonuses.
- Structured leadership and customer experience training.
- Direct coaching from experienced managers.
- Opportunities to work alongside senior members of the organisation.
- Clear internal progression opportunities.
- Regular performance feedback and development support.
- Recognition and reward programmes.
- Team networking and professional development opportunities.
- A supportive, collaborative, and inclusive working environment.
Why This Role Is DifferentEveryone gets the opportunity to develop.
Your customer interactions aren't just part of the job — they're where you'll build the confidence needed for your next step.
You'll learn how to communicate, handle different customer situations, support colleagues, solve problems, and lead by example. As you demonstrate your ability, you'll be given opportunities to take on more responsibility.
The experience can create pathways into customer experience, sales, business development, operations, team leadership, and management.
Key Facilities & Development
- Modern working environment.
- Structured training programme.
- Dedicated coaching and mentoring.
- Team development sessions.
- Career progression pathways.
- Regular recognition for performance.
- Collaborative team environment.
- Opportunities to attend networking and professional development activities.
Apply Today
If you're ready for an opportunity where your starting point doesn't define your future, we'd love to hear from you.
We're looking for motivated people who are ready to learn, interact with customers, support their team, and build something bigger from an entry-level position.
Apply now for the Customer Service Team Leader position in Manchester.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: From £27,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
