ibis Styles London Gatwick Airport is looking for an enthusiastic and people-focused Guest Service Manager to join our team on a full-time basis, working 40 hours per week with a salary of up to £28,700 per annum plus benefit. Located just minutes from one of the UK's busiest airports, our hotel welcomes travellers from around the world and delivers the unique personality, creativity and warm hospitality that ibis Styles is known for. We are seeking a passionate hospitality professional who can help lead our front office operation and ensure every guest enjoys a memorable stay.
As Guest Service Manager, you will be a key member of the hotel's team, leading the reception and guest service operation while creating an engaging and supportive environment for colleagues. You will oversee daily front office activities, manage guest feedback and service recovery, support team training and development, ensure brand standards are maintained, and work closely with all departments to deliver a seamless guest experience. This is a hands-on role where you will lead by example, supporting the operation and inspiring the team to consistently exceed guest expectations.
The successful candidate will have a minimum of two years' experience within a hotel environment and previous supervisory or management experience in Front Office, Reception or Guest Services. You will be a confident communicator with excellent organisational skills, strong attention to detail and a genuine passion for hospitality. You should be comfortable working in a fast-paced environment, resolving issues professionally and motivating a team to achieve high standards of service.
At ibis Styles, we celebrate individuality, creativity and the little touches that make a stay memorable. Every hotel has its own character, and we encourage our teams to bring their personalities to work while creating a welcoming atmosphere for guests and colleagues alike. We are looking for a leader who shares this approach and enjoys creating positive experiences for everyone who walks through our doors.
ibis Styles London Gatwick Airport is operated by Starboard Hotels, one of the UK's leading hotel management companies. Recently expanding to a portfolio of 28 properties across the country, Starboard Hotels operates a range of internationally recognised brands and independent hotels, offering exciting career development opportunities and the chance to be part of a growing and ambitious organisation.
In return, we offer a competitive salary, hotel discounts, ongoing training and development, and opportunities for progression within both the hotel and the wider Starboard Hotels portfolio.
If you are passionate about hospitality, enjoy leading teams and take pride in delivering great guest experiences, we would love to hear from you.
Pay: Up to £28,700.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
Ability to commute/relocate:
- Crawley, West Sussex: reliably commute or plan to relocate before starting work (required)
Experience:
- supervisory hotel: 2 years (required)
- Accor-branded hotel: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
