As a Senior Customer Services Representative, you will be responsible for coordinating and overseeing the day-to-day operation of the Helpdesk, ensuring all customer contacts, work requests and reactive maintenance issues are processed in line with contractual requirements and service level agreements. You will work closely with operational teams, engineers, subcontractors and customers to ensure work is allocated, monitored and completed efficiently. Experience of working within a Defence Service Centre environment would be advantageous.
Working within a fast-paced environment, you will provide leadership and support to colleagues, maintain accurate records within CAFM systems and help drive continuous improvement in customer service performance. Inspired by similar customer service roles across VINCI Facilities, this position requires excellent communication skills, attention to detail and a proactive approach to resolving issues.
