Car360, an award-winning online used EV retailer, is looking for an exceptional Customer Service Executive to join our passionate and customer-focused team.
We live and breathe customer satisfaction, and our goal is to simplify the car-buying journey by providing a seamless, online experience from start to finish. With a 5-star rating on Trustpilot, we take pride in delivering not only high-quality vehicles but also unparalleled service at every stage. If you're customer-centric, driven by excellence, and have experience in a similar role, this could be the perfect opportunity for you!
Key Responsibilities:
- Manage and resolve customer concerns post-sale, ensuring timely and effective solutions that enhance the customer experience.
- Assist in handling customer inquiries and issues related to deliveries, vehicle quality, or any post-purchase concerns.
- Maintain ongoing communication with customers to ensure their satisfaction and address any follow-up needs.
- Collaborate with internal teams to ensure smooth resolution of issues, keeping the customer informed throughout the process.
- Actively contribute to maintaining and enhancing our 5-star Trustpilot rating by delivering exceptional post-sale service.
- Utilize your experience in a similar role to provide expert handling of customer issues, ensuring their concerns are managed professionally and efficiently.
- Uphold our commitment to simplifying the online car-buying process by making each step clear, stress-free, and customer-focused.
Qualifications:
- Previous experience in customer service, ideally in a similar post-sale role.
- Experience in the automotive industry is a plus but not essential.
- Strong communication and problem-solving skills with a customer-first mindset.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- A passion for delivering exceptional service and maintaining high standards in customer satisfaction.
Why Join Car360?
- Be part of a dynamic, award-winning team in a fast-growing online automotive dealership.
- Work at a company that genuinely prioritises customer satisfaction, with a culture built around putting customers first at every stage of the journey.
- Competitive salary and benefits package.
- Opportunity for growth and development within a forward-thinking company.
If you're passionate about customer service and excited to be part of a company that truly simplifies and enhances the online car-buying experience, we want to hear from you!
This is a Monday to Friday role (9.00am to 6.00pm).
Apply now and help us continue to deliver 5-star service to our valued customers.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
