Who are we:
We're Ethica Diamonds, an independent jewellery brand specialising in lab-grown diamond engagement rings, wedding rings and bespoke design. Based in Cornwall, we combine modern jewellery design with a personal, down-to-earth approach to helping customers find or create the right piece.
We’re a small, ambitious team, so everyone plays an important role. If you like being part of a growing independent business, you’ll fit right in.
Overview
Join our dynamic team as a Customer Service Assistant, where your enthusiasm and communication skills will make a real difference in our customers' experiences! In this vibrant role, you will be the friendly voice and helpful face that ensures every customer feels valued, understood, and satisfied. Your multitasking abilities and attention to detail will drive smooth interactions across various channels, creating a welcoming environment that encourages loyalty and positive engagement.
Duties
- Welcome customers into the store and provide friendly, helpful face-to-face service
- Assist customers with general questions and help direct them to the right member of the team when needed
- Follow up with customers after their purchase to encourage feedback and reviews
- Respond to customer reviews and engage with customers across review platforms
- Contact customers by email, phone and messaging where required
- Keep customer records accurate and up to date
- Enter and organise customer, order and enquiry information across our systems
- Update spreadsheets, CRM records and internal databases
- Keep track of outstanding customer follow-ups
- Support the wider team with general administrative tasks
- Maintain a friendly, professional and helpful tone in all customer communication
Requirements
- Confident using a computer and comfortable learning new systems
- Good basic knowledge of email, spreadsheets and online software
- Accurate and organised when entering information
- Comfortable communicating with customers
- Friendly, approachable and professional
- Good written English
- Reliable and able to manage straightforward tasks independently
- Willing to learn and take on new responsibilities
- A positive attitude and genuine eagerness to get involved
- Previous customer service or office experience
Why Ethica?
Jewellery is a pretty unique industry to work in. Every day, we get to be part of some of the biggest moments in people’s lives, from choosing an engagement ring to celebrating a wedding, anniversary or milestone.
You’ll hear people’s stories, help them mark occasions they’ll remember forever, and play a part in moments that genuinely mean something.
It makes customer service here feel a little different. You’re not just helping someone with an order, you’re often helping them celebrate something really special. If you thrive on helping others and enjoy engaging with diverse audiences, we want to hear from you!
Pay: £28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Application question(s):
- Described a situation where you have successfully dealt with an unhappy customer.
- What interests you about working for Ethica Diamonds?
Work Location: In person
