DAY CONCIERGE
- Rendall & Rittner • £28,000 • Woodberry Down - N4 2WL • 4on 4off 0700-1900
DEVELOPMENT DETAILS
You’ll be the welcoming face of a landmark North London neighbourhood, part of one of Europe’s largest regeneration projects delivering over 5,500 homes across 64 acres. The community blends modern living with green space beside a nature reserve, and residents enjoy a 24-hour concierge, onsite gym, pool, spa and a relaxed business lounge. With schools, shops and cafés on the doorstep and Manor House Underground a three-minute walk away, you’ll work in a vibrant, fast-paced setting that’s busy by day and beautifully landscaped throughout.
ROLE EXPECTATIONS
You will provide an outstanding front-of-house service, greeting residents and visitors, handling enquiries, and solving day-to-day issues with care and efficiency. You’ll coordinate deliveries and contractors, maintain polished communal areas, and keep clear records using our systems. Working closely with the night team and on-site partners, you’ll ensure a seamless, safe and friendly environment every day.
WHAT SUCCESS LOOKS LIKE
- Residents feel known by name, listened to and helped at the first point of contact.
- The lobby and amenity spaces are pristine, welcoming and run to clear standards.
- Enquiries, incidents and maintenance issues are logged accurately and resolved promptly.
- Contractors and deliveries are coordinated with minimum disruption.
- Strong relationships with security, housekeeping and building management keep the site running smoothly.
- Clear, professional communication keeps residents informed and reassured.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Greeting residents and visitors, answering questions and handling access requests.
- Managing parcels and deliveries, maintaining accurate logs and safe storage.
- Monitoring CCTV and site systems, escalating safety or maintenance issues promptly.
- Coordinating amenity bookings and supporting smooth use of the gym, pool, spa and lounge.
- Liaising with contractors and housekeeping to maintain high standards throughout.
- Keeping daily reports, handovers and incident records up to date and accurate.
WHO THIS ROLE IS FOR
- You’re a people person who takes pride in providing thoughtful, proactive service.
- You stay calm under pressure and solve problems with good judgment and care.
- You’re organised, punctual and thrive on keeping things tidy and on track.
- You communicate clearly, in person and in writing, and build trust quickly.
- You’re a team player who enjoys collaborating across shifts to deliver consistency.
EXPERIENCE THAT HELPS
- Front-of-house experience in residential, hotel, airline or luxury retail environments.
- Familiarity with parcel management systems, booking platforms or concierge software.
- Exposure to building operations, H&S awareness or CCTV monitoring.
- Working with contractors, security or housekeeping teams on a busy site.
- Handling confidential information and sensitive resident situations with discretion.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your customer service approach, problem-solving in a busy front-of-house environment, communication skills, and how you prioritise tasks to keep the development running smoothly
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
