Role Purpose
The Warehouse Operative is responsible for supporting the efficient day-to-day operation of the warehouse, ensuring that goods are received, stored, picked, packed, and dispatched accurately and in accordance with company procedures, quality standards, and regulatory requirements.
The role plays a key part in maintaining excellent customer service through the timely and accurate fulfilment of customer orders while ensuring compliance with Good Distribution Practice (GDP), Health Safety requirements, and Company Quality Management Systems.
Key Responsibilities
Warehouse Operations
Pick, pack, and prepare customer orders accurately and efficiently.
Ensure customer-specific requirements and delivery instructions are adhered to at all times.
Receive, inspect, and process incoming deliveries.
Accept and sign for deliveries where authorised.
Assist with loading and unloading goods.
Ensure stock is stored correctly and safely within the warehouse.
Assist with stock takes and inventory counts.
Investigate and report stock discrepancies.
Support the accurate booking-in and movement of stock within warehouse systems.
Liaise with Customer Services and other departments to fulfil customer requirements.
Coordinate with couriers and delivery partners regarding collections and deliveries.
Track shipments and assist with delivery enquiries when required.
Prioritise workloads to meet operational deadlines and customer expectations.
Quality, Compliance and Safety
Ensure all activities associated with wholesaling operations are undertaken in compliance with the Company's Wholesale Distribution Authorisation (WDA(H)).
Comply with Good Distribution Practice (GDP) requirements relating to the storage, handling, and distribution of medicinal products.
Follow all company Quality Management System (QMS) and Environmental Management System (EMS) procedures.
Report quality issues, complaints, incidents, or non-conformances promptly to the Warehouse Manager and relevant Quality personnel.
Comply with all Health Safety policies, procedures, and safe working practices.
Maintain high standards of housekeeping and cleanliness throughout the warehouse.
Protect the confidentiality of company, customer, and supplier information.
General Responsibilities
Support the Warehouse Manager with operational tasks and projects as required.
Attend training sessions and development activities relevant to the role.
Contribute to continuous improvement initiatives across warehouse operations.
Assist with other duties appropriate to the role as reasonably required.
Person Specification
Essential Skills and Experience
Previous warehouse experience.
Experience of picking and packing orders.
Good organizational and time management skills.
Good communication and interpersonal skills.
Ability to prioritize workload and meet deadlines.
Basic computer literacy and ability to use warehouse systems.
Ability to work effectively both independently and as part of a team.
Strong attention to detail and accuracy.
Desirable Skills and Experience
Experience working within a medical device, healthcare, pharmaceutical, or regulated environment.
Knowledge of Good Distribution Practice (GDP).
Experience using Sage 200 or other Warehouse Management Systems.
Understanding of stock control and inventory management processes.
Key Behaviours
Reliable and dependable.
Customer-focused approach.
Positive and proactive attitude.
Flexible and adaptable.
Strong team player.
Committed to quality, compliance, and continuous improvement.
