The closing date is 3rd Sep 2026
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Job summary
The Outpatient Referrals Senior Administrator plays a key role in supporting the delivery of a high-quality, efficient outpatient referrals service across Somerset NHS Foundation Trust, including services delivered at Musgrove Park Hospital and Yeovil Hospital. The post holder is responsible for the management and processing of patient referrals and outpatient appointments, ensuring referrals are handled accurately, efficiently and within agreed timescales to support timely patient access to care.
Working closely with GP practices, clinicians, operational teams and patients, the role supports the coordination and monitoring of referral pathways through a range of local and national systems, including e-Referrals, Cinapsis, Maxims and TrakCare. The post holder is responsible for maintaining data quality, managing referral worklists, producing performance information and ensuring referrals progress appropriately through the patient pathway in line with Trust policies, RTT requirements and access standards.
The role also provides leadership support to the Outpatient Referrals Team, acting as a deputy to the Outpatient Referrals Supervisor when required. This includes supporting the supervision, training, induction and development of staff, assisting with workload management and contributing to the day-to-day operational running of the service.
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Main duties, tasks & skills required
Process, monitor and manage outpatient referrals and appointment-related activities across Somerset NHS Foundation Trust.
Support referral pathways and services delivered at Musgrove Park Hospital and Yeovil Hospital.
Monitor and validate referral worklists using systems such as e-Referrals, Cinapsis, Maxims and TrakCare.
Produce and maintain reports, databases and performance information to support service delivery and operational oversight.
Ensure referrals and patient information are processed accurately and in line with Trust policies and data protection requirements.
Assist in monitoring compliance with Referral to Treatment (RTT) and patient access standards.
Provide advice and support to patients, GP practices, clinicians and colleagues, resolving queries in a professional and timely manner.
Support the day-to-day supervision and coordination of the Outpatient Referrals Team, deputising for the Outpatient Referrals Supervisor when required.
Assist with staff induction, training, appraisals, performance management and workload allocation.
Contribute to system development, testing, service improvements and the implementation of new referral processes.
Promote excellent customer service and support the delivery of a consistent, efficient and patient-focused referrals service across the Trust.
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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Person specification
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Qualifications
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Essential
Minimum of 5 GSCEs including English Language and Maths or functional skills
Level 2 qualifications or equivalent level of experience
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Experience
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Essential
Experience of working in a healthcare setting/previous experience of NHS administration processes
Experience of dealing with patients/customers
Evidence of prioritising workloads/good time management
Proven experience of working well as part of a team
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Desirable
Minimum 1 year office experience within last 5 years
Experience of high volume contacts with patients/customers using the telephone
Supervisory/HR experience
Planning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others.
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Additional Criteria
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Essential
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
Able to demonstrate a good standard of English language
Excellent communication skills, able to communicate effectively at all levels
Ability to maintain good quality professional relationships even when dealing with contentious matters
Polite and professional at all times
Ability to communicate, allocate and delegate where required
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Desirable
Knowledge of medical terminology
Working knowledge of in-house hospital systems
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Kelly Fearn
[email protected]
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Pay scheme
Agenda for Change
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Band
Band 3
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Salary
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£25760.00 to £27476.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time
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Reference number
184-OL-OR-5545
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Job locations
County Hall
The Crescent
Taunton
Somerset
TA1 4DY
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