Customer Service Apprentice Level 2 – Installation Technician
Location: B24 8HZ
Salary: Apprenticeship Minimum Wage
Working Hours: Mon - Fri 9 a.m. - 5 p.m.
A fantastic opportunity is available for a friendly, reliable and hands-on Customer Service Apprentice to join a successful Birmingham-based business.
This role is ideal for someone who enjoys meeting people, solving problems and working practically. You will receive training while developing valuable customer service and technical skills, supporting customers with the installation and servicing of gaming and amusement machines.
Key Responsibilities:
- Visiting customer sites to support the installation of gaming and amusement machines.
- Setting up and testing machines to ensure they are working correctly.
- Providing excellent customer service during site visits.
- Speaking with customers and understanding their requirements.
- Supporting customers with machine queries and basic troubleshooting.
- Reporting any issues and working with the team to find solutions.
- Completing service records and updating customer information.
- Supporting stock checks and ensuring equipment is available.
- Maintaining a professional approach when representing the company.
- Building positive relationships with customers.
- Learning about the company’s products and services.
- Following health and safety procedures when working on-site.
This apprenticeship offers the opportunity to build a long-term career within the business. As you develop your customer service and technical skills, there is potential to progress into more senior installation, service or technical support roles.
Pay: From £8.00 per hour
Benefits:
- On-site parking
- Transport links
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
