Role Overview
We are looking for an organised and proactive Administrator to support the day-to-day management of maintenance and repairs across our residential lettings portfolio. This role is key to ensuring properties are maintained efficiently, landlords and tenants are kept informed, and contractors are managed effectively.
Key Responsibilities
- Logging and managing repair and maintenance requests from tenants
- Assessing maintenance issues and prioritising repairs appropriately
- Liaising with landlords for repair approvals where required
- Instructing and coordinating contractors and tradespeople
- Chasing progress and ensuring works are completed within agreed timescales
- Updating internal systems and maintaining accurate repair records
- Communicating clearly with tenants, landlords, and contractors via phone and email
- Ensuring repairs comply with relevant legislation and safety standards
- Handling follow-ups, invoices, and queries related to maintenance work
- Property visits time to time required
Skills & Experience Required
- Previous experience in property management, lettings, or repairs administration preferred
- Strong organisational and time-management skills
- Confident communicator with good telephone and email manner
- Ability to handle multiple tasks and prioritise effectively
- Good IT skills (property management software experience an advantage)
- Calm, professional, and solution-focused approach
- Attention to detail and accurate record-keeping
Bonus Structure
- Performance-related bonus, based on factors such as:
- Efficient turnaround of repairs
- Positive landlord and tenant feedback
- Cost control and contractor performance
- Bonus paid quarterly or annually (to be confirmed)
What We Offer
- Flexible part-time working hours
- Friendly and supportive team environment
- Opportunity to gain further experience within the lettings and property sector
- Performance-based bonus on top of basic pay
Job Type: Part-time
Pay: £12.71-£12.80 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Administrative: 2 years (required)
Work Location: In person
