We are looking for a friendly, confident and well-presented individual to join our team in a combined role working across MedSpa Beauty Clinic and the beauty and customer-service counter at Calder Pharmacy.
his is a varied, customer-facing position suited to someone who enjoys speaking with clients, providing excellent service and recommending suitable beauty, skincare and wellness products.
Key ResponsibilitiesMedSpa Reception
- Welcoming clients and providing a professional and friendly reception service.
- Answering telephone calls and responding to client enquiries.
- Booking, confirming and rescheduling appointments.
- Following up with clients regarding appointments, consultations and treatment enquiries.
- Contacting new and existing client leads by telephone, email and messaging platforms.
- Responding promptly and professionally to emails and online enquiries.
- Explaining available treatments, current offers and clinic services.
- Supporting clients with treatment bookings and general pre-appointment information.
- Taking payments and maintaining accurate client and booking records.
- Helping to keep the reception and waiting areas clean, organised and presentable.
- Supporting the clinic team with general administrative and customer-service duties.
Pharmacy Beauty Counter and Customer Service
- Welcoming and serving customers at the pharmacy counter.
- Recommending suitable beauty, skincare, personal-care and wellness products.
- Promoting relevant products, services and seasonal offers.
- Answering customer questions and helping them select appropriate products.
- Processing sales and handling payments accurately.
- Replenishing and displaying beauty and skincare products.
- Maintaining a clean, organised and attractive retail area.
- Answering telephone calls and directing enquiries to the appropriate member of the pharmacy team.
- Assisting with permitted over-the-counter customer enquiries under the supervision of the pharmacist and in accordance with pharmacy procedures and training.
- Referring all clinical, medical or medicine-related questions to the pharmacist.
The Ideal Candidate
The successful candidate will:
- Have excellent communication and customer-service skills.
- Be confident speaking with clients in person, by telephone and in writing.
- Be friendly, professional, reliable and well organised.
- Have a genuine interest in beauty, skincare, aesthetics and wellness.
- Be comfortable recommending and selling products and services.
- Be confident following up client enquiries and potential leads.
- Have good computer and administrative skills.
- Be able to manage several tasks while maintaining attention to detail.
- Work well independently and as part of a team.
- Be willing to learn about pharmacy products, MedSpa treatments and booking systems.
Previous experience in a beauty clinic, pharmacy, retail, reception, sales or customer-service role would be beneficial, although full training will be provided to the right candidate.
What We Offer
- A varied role across an established pharmacy and beauty clinic.
- Training in our treatments, skincare ranges, products and booking systems.
- A friendly and supportive working environment.
- Opportunities to develop customer-service, beauty, reception and sales skills.
- Staff benefits and treatment or product discounts, subject to company policy.
Job Type: Part-time
Pay: From £12.71 per hour
Work Location: In person
