Overview:
Customer Expert
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.
Start Date: 5 October 2026 and 16 October 2026
-
Salary: £26,436.80 per annum
-
Location:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE INITIALLY, THE OPTION TO WORK HYBRID MAY BECOME AVAILABLE WITH A MINIMUM OF 2 DAYS PER WEEK IN THE OFFICE
-
Shifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.
-
Training: 3 weeks
-
Contract: Full Time Permanent (40 hours per week)
-
Background Checking:
- Right to Work in the UK
-
Criminal Record Check
-
Enhanced Credit Check
-
Any other associated checks
-
3 year employment history check
**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
What you’ll be doing
-
Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
-
Resolving any queries customers may have with their banking which can bring challenge and reward.
-
Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
-
Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have
-
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
-
Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
-
A flexible and positive working approach to suit customer needs and business demands.
-
Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
-
A digital first mindset that will help us achieve companywide expectations and brand growth.
-
A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
-
Collaboration- You enjoy working with others and you like working as a team player.
-
Communication- You can speak and write clearly and in a confident manner.
-
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
-
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
-
Critical Thinking- You are able to think logically when making decisions.
-
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
-
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have …
-
Working knowledge of Microsoft Office applications
-
Some financial services experience.
-
Knowledge of banking products
-
Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
-
On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
-
28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
-
Length of Service and monthly recognition awards
-
Opportunities for career development and progression
-
Employee welfare support with free access to our Mental Health Employee Assistance programme
-
Pension Scheme
Something Extra
-
Discounted holidays, flights and hotels
-
Discounted utility bills
-
Cineworld tickets - Up to 55% off
-
Virgin Trains - 20% off
-
Virgin Experience Days – 20% off
-
25% off O2 and 20% of EE Mobile Contracts
-
Sony – 20% off Mobile Phones
-
Ray-Ban – 20% off
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
