Do you want to be at the heart of some of our most impactful work, helping governments to improve how they serve citizens day to day? We help our Government and Public Sector clients to fulfil their missions with innovative solutions that genuinely change lives.
We are proud of the impact we achieve with our clients, the strength of our relationships, and the variety of skills and expertise we bring to help them succeed. We’re passionate about public services and relentless in tackling complex challenges. As natural collaborators, we listen, bring fresh thinking, and provide our clients with the support they need to push boundaries and be boldly ambitious.
At Deloitte Digital, we combine the discipline of Deloitte with the power of creativity. We connect people, ideas, technology, and capabilities in innovative ways to create new solutions to some of the world's biggest problems.
We deliver forward-thinking solutions that address the challenges of today and tomorrow.
If you're ready to grow your career and make a tangible difference, we want to hear from you.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
About the Role
As a Technical Architect, you will be instrumental in translating high-level solution architectures into detailed technical designs and leading their implementation for critical public sector projects. You will define technical standards, champion cloud-native and open-source approaches, and provide expert guidance to development teams, ensuring solutions are robust, secure, and align with central government standards and strategic AI initiatives.
This pivotal role requires a strategic leader who thrive in fast paced environments with a deep understanding of Cloud native technologies (AWS, Google, Azure etc), SaaS products (Salesforce, Dynamics etc), GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively.
Types of work you would be involved In:
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You will design and implement citizen-facing digital services, ensuring compliance with GDS Service Standards while building in personalisation and proactive features to anticipate citizen needs. This involves leading multi-disciplinary teams through user research, service design, solution architecture and agile development to create intuitive and effective public services.
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You will integrate AI into citizen-facing services, developing solutions that enhance interactions through intelligent automation, next best action, virtual assistants, and predictive support.
- : You will lead the strategic transformation of CRM and Contact Centre platforms (inc. Salesforce, MS Dynamics, Creatio), modernising systems to improve citizen relationship management and streamline communication channels. This involves implementing new technologies and processes to enhance agent effectiveness and citizen satisfaction.
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You will develop and integrate comprehensive omnichannel strategies, ensuring a consistent and unified citizen experience across all touchpoints, including web, mobile applications, and other digital channels. This work focuses on creating cohesive digital journeys that are easy to navigate and highly accessible.
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You will enable data-driven delivery to provide data-driven insights and forecasting and make use of tooling and AI to improve delivery efficiency.
Key Responsibilities:
- Strategic Architectural Leadership: Lead the technical design of systems and services, justifying and communicating design decisions. Assure the quality of other services and systems, ensuring technical work aligns with the broader government strategy. Provide mentoring and leadership to other architects, exploring cross-government alignment benefits.
- Detailed Technical Design & Low-Level Architecture: Translate high-level solution architectures into comprehensive technical designs, including component diagrams, API specifications, data models, infrastructure designs, and deployment patterns. Document key architectural decisions and define transitional state architectures for iterative delivery.
- Cloud-Native & Open Source Implementation: Lead the technical implementation of solutions leveraging cloud platforms (AWS, Azure, Google), utilising services such as compute, databases, networking, storage, and security. Design application architectures using modern languages and frameworks, with a strong focus on Node.js and Java, and champion the effective use of open-source technologies.
- Technical Guidance & Assurance: Provide expert technical guidance and mentorship to development teams, helping to resolve complex technical challenges and ensuring adherence to architectural principles. Conduct technical reviews of code, infrastructure-as-code, and deployment pipelines to ensure quality, security, and alignment with design specifications.
- Government Standards & Security: Ensure all technical designs and implementations comply with central government digital service standards (e.g., GDS Service Standard) and security guidelines (e.g., NCSC Cloud Security Principles, Cyber Essentials). Design and implement granular security controls, including identity and access management, data encryption, and network segmentation within cloud environments.
- Technology Evaluation & Selection: Evaluate new and emerging technologies, tools, and frameworks, assessing their suitability and potential impact on central government projects. Make informed recommendations on specific technology choices, considering performance, cost, security, and maintainability.
- AI Enablement & Strategy: Undertake research, input into, and shape a long-term strategy for AI enablement. Work with stakeholders to shape a government digital strategy geared towards harnessing AI for the public good, translating complex technical concepts into straightforward language to influence strategic decision-makers.
Your Professional Experience
You will possess a deep technical background with extensive hands-on experience in designing and implementing complex enterprise-scale systems, particularly within the public sector or highly regulated environments. You will be passionate about long-term technological change, especially in AI enablement, and adept at translating complex technical concepts for diverse audiences.
Essential:
- Deep Technical Expertise: Proven track record in a hands-on technical architecture or lead development role, with significant experience in designing and implementing complex enterprise-scale systems.
- Cloud Platform Proficiency: Extensive experience with cloud native technologies (AWS, Google, and/or Azure) including deep knowledge of core services (compute, storage, networking, databases, security) and experience with cloud-native design patterns.
- Programming Languages: Expert-level proficiency in coding languages such as Node.js, Python and/or Java, with experience in building scalable, high-performance backend services and APIs.
- Open-Source: Demonstrable experience in selecting, integrating, and managing open-source software components within enterprise solutions.
- GenAI Coding Tools: A strong understanding of GenAI tooling for engineering and applying practical use cases (e.g., GitHub Copilot, Claude Code).
- Government Standards: Strong understanding of the government technology landscape (Service Standard and Technology Code of Practice) its unique constraints, and the importance of delivering accessible and secure public services.
- Architectural Principles: Solid understanding of architectural patterns (e.g., microservices, event-driven, serverless), design principles, and best practices for building resilient and scalable systems.
- DevOps & Automation: Experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps, AWS CodePipeline), infrastructure-as-code (e.g., Terraform, CloudFormation, ARM templates), and containerisation (e.g., Docker, Kubernetes).
- Security by Design: Proven ability to embed security considerations into every stage of the technical design and development process, adhering to NCSC guidelines.
- Communication & Mentorship: Excellent technical communication skills, with the ability to articulate complex technical concepts clearly to development teams and non-technical stakeholders. Proven ability to mentor and lead technical teams and work collaboratively within the public sector.
- Strategic Thinking & AI: Excited about thinking long-term and helping deliver technology-related change, particularly within AI enablement and scaling AI. Able to use technical experience to guide architectural design decisions, evaluate proposals, and decide execution approaches characterised by risk and complexity.
Desirable:
- Experience with other programming languages.
- Knowledge of front-end frameworks and their integration with backend services.
- Experience with data streaming technologies.
- Familiarity with API Gateway management and service mesh technologies.
- Hold security clearance or are eligible to obtain security clearance.
Connect to your business - Technology & Transformation
Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Customer
Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation
"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology and Transformation
“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology and Transformation
Our hybrid working policy
You’ll be based in London, Manchester, Bristol with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home
life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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