Are you looking to join the Medical Engineering Department at the Royal Liverpool Hospital?
We have an exciting opportunity for a Medical Device Support Worker to become part of our busy and supportive team. This varied role plays a key part in delivering a service that manages and maintains the medical devices essential for patient care, treatment, and diagnosis.
If you’re motivated, reliable, and keen to contribute to a critical frontline support service, we’d love to hear from you—apply now to be part of a team that makes a real difference every day.
The Medical Device Support Worker ensures the safe and efficient availability of medical equipment across clinical services. The role supports the equipment pool, responds to helpdesk requests, and maintains accurate records to support patient care.
As a key point of contact for clinical staff, you will assist with equipment requests, fault reporting, basic troubleshooting, and repair coordination. Duties will also include include issuing, collecting, cleaning, and preparing devices, and updating equipment management systems.
This is a hands-on role in a busy healthcare environment, requiring strong organisation, attention to detail, and good communication skills.
Please see the Job Description for further information.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page .
Medical Equipment Pool Support
Issue, collect, track, and return medical devices in line with local procedures
Ensure equipment is cleaned, checked, and prepared for safe clinical use
Maintain equipment availability by monitoring stock levels and escalating shortages
Identify and isolate faulty or unsafe equipment for repair or replacement
Helpdesk and Customer Support
Act as a first point of contact for medical device-related queries and requests
Log, prioritise, and manage helpdesk calls and requests using relevant systems
Provide basic fault-finding and troubleshooting advice where appropriate
Escalate complex or urgent issues to Medical Engineering or senior staff
Communicate effectively with clinical users, providing updates and guidance
Administrative Duties
Maintain accurate records for equipment loans, assets, servicing, and repairs
Update databases, tracking systems, and spreadsheets in line with procedures
Support audits, inspections, and compliance reporting as required
Prepare reports and documentation for clinical and engineering teams
Equipment Safety and Compliance
Assist in ensuring medical devices are used and managed in accordance with safety regulations, policies, and manufacturer guidance
Support adherence to infection control, health and safety, and risk management procedures
Report incidents, near misses, or equipment issues through appropriate channels
Teamworking and Service Support
Liaise with clinical departments, stores, portering, and estates teams as required
Support Medical Engineering staff with routine tasks and service delivery
Participate in training and development activities relevant to the role
Contribute to service improvement initiatives and workload flexibility across the team
