Purpose of the Role
The Office Administrator is responsible for providing efficient administrative support across the business, ensuring the smooth day-to-day running of office operations. The role requires excellent organisational skills, attention to detail and the ability to prioritise a varied workload while supporting colleagues, customers and suppliers in a professional manner.
Key Responsibilities
General Administration/Office Support
- Provide administrative support to all departments as required.
- Answer incoming telephone calls and direct enquiries appropriately.
- Monitor and manage shared email inboxes.
- Prepare correspondence, reports, presentations and other business documents.
- Maintain electronic and paper filing systems.
- Arrange meetings, book meeting rooms and prepare refreshments where required.
- Assist with travel and accommodation bookings.
- Ensure the office environment remains organised and presentable.
- Respond to customer enquiries promptly and professionally.
- Maintain accurate customer records.
- Support the sales and service teams with administrative tasks.
Sales & Service Administration
- Process customer orders and quotations where required.
- Prepare documentation relating to sales, service visits and installations.
- Assist with scheduling engineers and coordinating service activities.
- Update internal databases and business systems.
HR Administration
- Maintain employee records.
- Assist with onboarding new employees.
- Support training record administration.
- Help coordinate company events and staff communications.
Compliance & Quality
- Ensure company records are maintained accurately.
- Follow company policies and procedures.
- Support document control within the Management Systems.
Person Specification
Essential Skills
- Excellent organisational and time management skills.
- Strong verbal and written communication.
- High level of accuracy and attention to detail.
- Good IT skills, including Microsoft Office (Word, Excel, Outlook and Teams).
- Professional and friendly manner.
Desirable Skills
- Experience using CRM systems.
- Knowledge of Sage 200 or similar business software.
- Understanding of ISO management systems or document control.
Personal Attributes
- Reliable and dependable.
- Positive and proactive attitude.
- Flexible and willing to assist across departments.
- Customer-focused.
- Confidential and trustworthy.
- Able to work calmly under pressure.
- Strong problem-solving skills.
- Committed to continuous improvement.
Qualifications & Experience
Essential
- GCSEs (or equivalent), including English and Mathematics.
- Previous experience in an administrative role.
- Competent user of Microsoft Office.
Desirable
- Business Administration qualification.
- Experience in customer service.
- Experience supporting finance, HR or operations functions.
What we offer
- A structured training and development programme.
- Ongoing mentoring
- Company laptop
- Pension scheme.
- A supportive team environment where hard work and success are recognised and rewarded.
PLEASE NO AGENCIES
Pay: £23,000.00-£27,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Bar Hill CB23 8SQ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
