Job Ref: PRO1214
Branch: Parade Hotel
Location: Parade Hotel, Bath
Salary/Benefits: 13.00 > 13.18 - 24 hour per week
Contract type: Casual
Hours: Full Time
Hours per week: 24
Posted date: 29/07/2026
Closing date: 29/08/2026
We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
- Act as a face of the hotel while greeting guests in a polite and professional manner
- Supervise daily tasks for all front desk operations
- Respond to guest questions and concerns
- Assist guests in a professional and timely manner
- Promote a positive and polite work environment
- Offer five-star customer service to all guests
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer phone calls and book reservations
- Make plans for guests as requested
- Upsell hotel packages when appropriate
- Communicate with other hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
- Strong verbal and written communication skills
- Exceptional customer service skills
- Problem-solving mindset
- Outstanding professionalism
- Ability to multitask and excel in a fast-paced environment
- Ability to work well with others
Preferred qualifications
- Hospitality work experience
- Knowledge of property management systems and hotel reservation software
- Flexible weekend, nighttime, and long-hour availability
- Proficiency in a second language or multiple languages
At Parade Hotel Bath, we believe opportunities like this don't come around often. Building an exceptional hotel starts with building an exceptional team.
As one of Bath's newest luxury boutique hotels, every member of our team plays an important role in shaping our story from the very beginning. Every interaction, every detail and every guest experience helps define who we are and what we become.
Whether you're launching your hospitality career or bringing valuable experience with you, you'll join a close-knit team where your ideas matter, your development is supported and your contribution genuinely makes a difference. Together, we're creating something special in one of the UK's most iconic cities.
Located in one of Bath's most prestigious settings overlooking Pulteney Bridge and the River Avon, Parade Hotel combines elegant boutique accommodation with personalised service and exceptional attention to detail. As we continue to establish our reputation, every member of our team has the opportunity to shape the guest experience and help define what makes Parade truly special.
If you're passionate about people, take pride in delivering exceptional service and want to be part of an exciting new chapter in luxury hospitality, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
