The midwifery Hub receptionist will work as a key member of the midwifery and wider clinical teams in the Maternity Hub service. The focus of the post will be to provide admin and clerical support to the Midwifery Team and Community Hub with the use of PAS, BadgerNet and other electronic recording systems to manage referrals for pregnancy care including dealing with telephone enquiries, administrative duties,
booking and cancelling appointments to facilitate the smooth running of the antenatal & postnatal clinics.
The post holder will need to possess excellent written, computer and interpersonal skills. Much of this role will encompass a comprehensive range of clerical functions requiring the post holder to demonstrate particular attention to detail to ensure a high standard of service and care is provided to women.
The post holder will act as liaison between the midwifery team and other members of the clinical and administration teams and where required will produce numerical and non- clinical data in pregnancy.
Deals with routine enquiries to the service from referrers and women in a
pleasant and helpful manner. Answering the intercom doorbell system and direct antenatal & postnatal women and their families appropriately in a polite and welcoming manner to the Community Midwifery Hub.
Take and process telephone calls in accordance with trust policy and procedures.
Manage answerphone messages within agreed timeframes passing on relevant and accurate information to others working in the maternity clinical and admin teams.
Using the electronic systems available, books outpatient and inpatient
appointments within an agreed timeframe that meets service standards.
Communicates the information to women, either directly or electronically via appointment letter and ensures any sub sequent amendments and updates are shared.
There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
For further information about this role, please refer to the attached Job Description and Person Specification
