OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About the role
We are seeking an experienced, driven, and customer-focused Regional Operations Manager to oversee the operational performance of multiple Manufacturing & Logistics sites across the region.
This pivotal leadership role is responsible for ensuring sites consistently deliver exceptional service, achieve contractual KPIs, maintain full compliance, and meet client expectations. The successful candidate will act as the key liaison between clients, site management teams, and senior leadership, driving operational excellence, workforce engagement, and continuous improvement across the portfolio.
The role requires regular travel, strong stakeholder management skills, and a proactive approach to performance management, compliance, and client satisfaction.
Key Responsibilities
Operational Leadership — Lead and support Site Supervisors across multiple Manufacturing & Logistics locations, ensuring safe, efficient, and compliant operations.
KPI & Performance Management — Run weekly/monthly KPI reviews, analyse performance data, and drive corrective actions and continuous improvement.
Client Relationship Management — Act as the main operational contact, manage escalations, attend client reviews, and deliver service improvements.
Site Visits & Audits — Conduct regular site visits, audits, inspections, and quality reviews, ensuring timely completion of corrective actions.
Compliance & Health and Safety — Maintain full compliance with policies and legislation, promote H&S culture, review documentation, and support incident investigations.
People Management — Lead and develop Supervisors and teams, support recruitment and retention, and conduct performance and development reviews.
About You
Multi‑Site Operational Leader — Proven experience as a Regional/Area/Support Manager overseeing multi‑site operations within Manufacturing, Logistics, Warehousing, Security Services, or Facilities Management.
Client‑Focused Operator — Strong background in managing client relationships, delivering contracted services, and maintaining high service standards.
Performance‑Driven — Demonstrable success in KPI management, operational improvement, and leading teams to achieve measurable results.
Qualified & Licensed — Holds a valid SIA DS/SG licence and a full UK driving licence; IOSH/NEBOSH desirable, with additional H&S, Security or Leadership qualifications advantageous.
Strong People Leader — Skilled in motivating teams, managing performance, and fostering a culture of accountability and professionalism.
Excellent Communicator — Confident engaging with stakeholders at all levels, with clear, effective communication skills.
Highly Organised — Strong planning, prioritisation, and problem‑solving abilities across a geographically dispersed portfolio.
Commercially Aware — Focused on client retention, service excellence, and operational performance.
Tech‑Confident — Proficient in Microsoft Office and operational reporting systems.
Additional Requirements
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
