At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team across multiple client sites.
Contract: Permanent
Hours: Mondays and Fridays 15:45-18:45 / Tuesdays, Wednesdays and Thursdays 16:15-19:15
Pay: £13.22 per hour
Location: Granite House, Leicester LE7 1PL
Role Responsibilities:
Manage a cleaning team, including recruitment, training, and development
Deliver routine planned and periodic cleaning to a high standard
Ensure staff follow task schedules and Health & Safety procedures
Monitor cleanliness standards, distribute uniforms, and manage stock levels
Handle issues professionally and escalate to line manager when needed
Offer a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.
Work closely with their teams and work effectively and efficiently in accordance with contract
Deliver to the agreed services within the budget allocated to their role and to the standard required
Develop relationships with the onsite team and collaborate with other stakeholders to execute their role
Follow the Company's QHSE procedures and ensure teams are working within correct QHSE guidelines
Bring to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety
Ensure staff complaints are dealt with promptly and appropriately, escalating as necessary
Resolve any operational issues and escalates to appropriate persons as required
Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy
Supervise, encourage and support their teams, ensuring company standards are met. Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience
Conduct meaningful briefings with their team providing line management and direction to fulfil their areas goals & objectives
Follow Cleaning schedule for cleaning duties allocated to you
Be flexible with duties and hours to suit the needs of the business
You will work closely with the Facilities Manager and support with the below where required
Implementation of controls and measures to ensure all service levels are achieved across all areas
Ensure all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always
Management of absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed
Ensure that contractual operational hours are achieved across all areas of responsibility always
Ensure specified lines of communication are followed, with attention to escalation and problem reporting
Ensure effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained
Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
Plan, allocate and evaluate work carried out by individuals, teams and self & provide and organise information for action
Ensure that all colleagues are trained in accordance with company requirements
Communicate in an engaging way and motivating messages are conveyed across all teams.
Effectively resources the team in line with business requirements
Manage performance management for their team, ensuring there are mireviews completed
Ensure that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work
Utilise the internal HR systems, people support services to support them in their roles
Coach & develop their teams to be the best they can be
Bring to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday
Undertake additional duties as required to fulfil requirements needed by the contract
What we're looking for:
Previous supervisory and cleaning experience
Strong communication skills and professional attitude
Ability to work independently and to a schedule
Reliable, hardworking, and committed to service excellence
Willingness to support continuous improvement in service delivery
What we offer you:
20 days Holiday entitlement plus UK Bank Holidays and pension contributions
Discounts through MiDeals with over 850 high street retailers
Access to a virtual GP and financial wellbeing support via Salary Finance
Flexible benefits platform, Choices, to customise your benefits
Recognition through Mitie Stars, with monthly and annual cash prizes
