Job Role: Front Office Manager
Salary: £29400
Reporting to: Operations Manager
Responsible For: Reception and Events Team
The Dragon Hotel has been one of the most celebrated Swansea Hotels, and a key landmark in Swansea City Centre for over 50 years. Guests love us for our central location, leisure facilities and on-site parking in the heart of Swansea. Book today and see what all the fuss is about!
The moment a guest steps into our hotel, they walk into a genuinely memorable experience. You will supervise, train and work alongside your team to ensure all Guests are welcomed, checked in & out efficiently.
You will ensure the effective and efficient running of the reception team, with accountability for defined processes within the department. You’ll ensure financial targets are achieved whilst maintaining the highest of standards, to ensure guest expectation is consistently met and exceeded.
About you…
We’re looking for someone with experience in this role.
- Leading the reception and events team to enhance guest’s stay experience by welcome, check in, check out, special requests, room allocations and guest relations.
- Coordinating with other departments to ensure consistent standards are maintained and checks are in place.
- Ensuring financial processors and audits are completed by the team to ensure the hotel is not at a financial risk and all outstanding payments are recovered.
- The department is led, and team members directed in a manner where they are motivated and engaged with their role.
- Driving team members to achieve their objectives/ targets and development goals.
- Being pro-active and managing room inventory ahead of challenging days.
- Working as a duty manager in an allocated shifts.
- Assisting H&S protocols in the hotel.
- Financial- Driving incremental revenue for the department and managing costs within budget.
Job Types: Full-time, Permanent
Pay: £29,400.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Experience:
- Hotel Reception Management: 1 year (required)
Work Location: In person
