Purpose:
Lead and support installation engineers to deliver fire and security projects safely, on time, within budget, and to customer expectations.
Key Responsibilities:
Supervise installation engineers and manage day-to-day project delivery.
Ensure installations are completed on time, within budget, and to required quality standards.
Monitor team performance, productivity, and compliance with SLAs and KPIs.
Provide technical support, resolve site issues, and manage snagging activities.
Coordinate with planners, subcontractors, stores, sales, operations, and customers.
Ensure accurate use of company systems, field apps, and project documentation.
Maintain health & safety standards, conduct audits, and support apprentice development.
Drive continuous improvement and implement business process changes.
Requirements:
Proven experience in the Fire & Security industry.
Strong installation, engineering, and technical knowledge.
Experience leading or supervising field-based teams.
Strong planning, organisational, communication, and problem-solving skills.
Commercial awareness and customer-focused approach.
Ability to influence, motivate, and develop others.
Key Skills:
Leadership and team management
Customer service and stakeholder management
Fault finding and technical support
Decision-making and problem solving
Planning and organisation
Communication and teamwork
Adaptability and accountability
Results-driven mindset and ownership mentality
SECOM Plc is a leading provider of customised security and fire solutions, and part of the global SECOM Group headquartered in Japan, operating across 22 countries. We are committed not only to protecting people and property, but also to supporting our employees with a strong benefits package, excellent career development opportunities, and access to the SECOM Rewards Programme, which offers exclusive discounts at over 900 UK retailers on groceries, travel, utilities, and more.
Our commitment extends beyond our people to the planet, with sustainability at the heart of our operations. We’ve earned a Gold rating from EcoVadis for our sustainable practices and are actively working towards achieving net-zero emissions.
With a 4.3 out of 5 rating on Glassdoor, SECOM is recognised for fostering a positive work environment where employees are valued and supported.
[email protected]
Head Office:
Secom House, 52 Godstone Rd, Kenley, CR8 5JF
020 8645 5400
