About us
Access Infinity is a rapidly growing, global, pricing and market access business combining category-defining Digital Solutions and expert Consultancy Services to help the world’s largest pharma and biotech companies bring their products to market. We have offices in London, Hyderabad, Manchester and New York and we continue to transform and simplify market access for pharmaceutical organisations globally. Our clients include the most influential names in pharma such as Johnson & Johnson, Eli Lilly, AbbVie, Novartis, AstraZeneca, Pfizer, and many more.
The Role
We are seeking a proactive, enthusiastic, and detail-oriented Client Success Analyst to support our Client Success team in delivering exceptional service to our clients. In this role, you will gain hands-on experience in client communication, data analysis and use of artificial intelligence, administrative support, and project coordination, while working closely with experienced team members to ensure high client satisfaction and smooth project execution.
Responsibilities
Client Communication & Coordination
Support Client Success Team in managing client relationships, assisting with client queries and participating in client meetings.
Track and manage internal and external support requests, ensuring timely follow-up and accurate delivery.
Report Preparation & Data Maintenance
Prepare regular reports for both internal stakeholders and clients, covering key metrics, progress updates, and client application usage.
Maintain accurate and up-to-date client data, including managing data uploads and performing data quality checks to ensure integrity.
Client Application Configuration
Configure and customize client applications according to project requirements, collaborating with internal data and engineering teams as needed.
Provide support for client workshops by reviewing client requirements and creating relevant slideware.
Bug Reporting & Testing
Identify, document, and report bugs or system issues to the development team, tracking resolution progress.
Participate in testing phases for system updates, ensuring client requirements are met and issues are resolved in a timely manner.
User Management
Manage user access and permissions for client applications, ensuring compliance with licensing agreements.
What we can offer:
A leadership team with more than half a century of the highest-level pricing, market access, and digital solutions experience meaning that Access Infinity is a great place to develop your skills in these fields as part of our innovative and growing team.
We have a strong training and development programme with 20+ learning modules to give you the best start to your client success career. These include subject matter training in market access and pricing as well as transferable skills such as project management and presentation writing
You will learn the best practices in project management from true leaders in the industry, in a friendly and fun environment
Support will always be available from managers and the senior team in an accessible, flat company structure
Development opportunities and performance/promotion reviews to accelerate your development
We believe in rewarding high performance and offer a generous compensation package.
About you:
Skills : Excellent communication and organizational skills, with a strong attention to detail.
Technical Proficiency : Comfortable using Excel, digital and artificial intelligence tools and platforms for project management and client communication.
Team Player : Ability to work collaboratively with cross-functional teams and support senior team members.
Proactive Attitude : Eager to learn, take initiative, and contribute to the success of the team and clients.
To apply, please email your CV and cover letter along to
[email protected] with the Role you are applying for as the subject.
