Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London
Salary: £27,000 per annum
Experience required: Previous veterinary reception experience required. Exceptional candidates with no previous veterinary experience may be considered. Previous client care experience essential.
Hours: 40 hour week. There will be no out-of-hours, weekend, or bank holiday shifts. Alternating weekly 8:45-16:45 and 11:00-19:00 shifts.
About Us
We’re Petals Vets, a proudly independent small animal practice in Surrey Quays, London, and we’re looking for an experienced Veterinary Client Care Assistant (CCA) / Veterinary Receptionist to join our growing team.
In our first year and a half, we’ve had an incredible start - building a loyal and friendly client base who share our passion for personalised, compassionate care. We’re committed to bringing back the warmth, personality, and personal touch of a true local clinic, where both colleagues and clients feel valued and connected.
Our belief is simple: when our team is happy, supported, and inspired, the very best patient care naturally follows.
About the Clinic
You’ll be working in a purpose-built, modern clinic, side by side with both practice directors, meaning your voice and ideas genuinely shape the way the practice grows.
Our brand-new facilities include:
- Digital X-ray, dental x-ray and ultrasound
- Spacious operating theatre
- Dedicated RVN consult room
- Separate cat ward
- In-house laboratory
- A comfortable staff welfare space
This is an engaging, varied role where you will be involved with all aspects of day-day client care. You’ll be a key part of our friendly team, ensuring a smooth and supportive experience for both patients and clients.
Client care duties include:
- Greeting and assisting clients and pets with excitement, warmth and professionalism
- Handling calls, booking appointments, and managing the diary
- Providing information on services, procedures, and pet care
- Processing payments and maintaining accurate records
- Collaborating closely with the whole team to ensure seamless service
- Accurately overseeing insurance claims
- Maintaining cleanliness and hygiene throughout front of house areas
- Stock control
Why You’ll Love Working With Us
- Great work-life balance – 5 day week, split shifts, no out of hours or bank holidays
- Competitive salary
- Opportunity to be part of a developing, growing clinic where your input matters
- Friendly, supportive team culture that values collaboration and wellbeing
- Plenty of variety across all areas of practice life
- The opportunity to learn from an established client care team
- Staff perks: free veterinary consultations and discounts on treatments & medications
- Make a real community impact by helping build the area’s much-needed local vet practice
We’re looking for someone who:
- Ideally has previous veterinary client care experience (exceptional candidates with other client care experience may be considered)
- Brings energy, warmth, and positivity to the team
- Is compassionate and empathetic towards both pets and owners
- Is organised, reliable, and comfortable juggling multiple tasks
- Enjoys working collaboratively in a supportive environment
- Takes pride in maintaining high standards of care and professionalism
- You should be someone who loves talking to people, makes clients feel welcome and valued, and maintains a consistently upbeat, professional manner, even during busy periods
If you’re ready to be part of a new kind of veterinary practice, one that’s collaborative, compassionate, and truly independent then we’d love to hear from you.
To apply, please send your CV and cover letter explaining why you’d be a great fit for Petals Vets to: Billy, Practice Director – [email protected]
Pay: £27,000.00 per year
Work Location: In person
