Our University
Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.
The Role
The Student Casework Officer will have a varied workload and be a decision make on all first stage appeals, investigate and manage student conduct hearings and investigate and respond to formal student complaints.
The Candidate
The successful candidate will have strong organisational skills and be able to manage multiple case files simultaneously and to strict deadlines.
They will be able to work effectively with colleagues to obtain the information needed to support the making of informed decisions. The successful candidate will also be able to work sensitively with students and others, noting that issues may be personal and so strict confidentiality will be required.
As a writer, they will be able to clearly articulate the reasons for decisions (whether their own decisions or through producing the minutes and outcome letters from panel hearings).
Finally, they will act as an ambassador of good practice and will seek to find themes and trends from the student casework you see to inform the University of ways in which it can improve its service to students.
We Offer
Generous leave
We operate a hybrid working model of on-site and working from home for most of our posts
Competitive Pension Scheme
An Employee Assistance programme
A cycle-to-work scheme
We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.
At Ravensbourne, we are committed to supporting applicants with disabilities. We offer interviews to those who declare a disability and meet the essential criteria for the role. In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.
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Job Details
Unit
Registry
Location
Penrose Way
Salary
£36,571 to £40,485
Ravensbourne will also contribute 14.2% towards your membership in the Local Government Pension Scheme (LGPS)
Post Type
Part Time
Hours per Week
18
Closing Date
23.59 hours BST on Thursday 27 August 2026
Reference
P2026036
