We’re Housekeep, one of UK's fastest-growing businesses, and we’re on a mission to build the world's best home services business.
We help customers find skilled local professionals to look after their homes. That might mean finding a trusted Housekeeper for a regular weekly clean, booking a specialist team for an end-of-tenancy or deep clean, or arranging an experienced tradesperson to fix a plumbing problem, assemble furniture or tackle a long list of household jobs.
We make the whole process seamless: from booking to service delivery to cashless payment. We also help independent service providers find work, earn more and build successful businesses.
Although we're still a young business, we're already the UK's biggest technology platform in the £5 billion home cleaning market. We're growing quickly and our ambitions go far beyond regular cleaning.
We are expanding our specialist cleaning business, helping customers with larger and more complex jobs such as deep cleans and end-of-tenancy cleans. We are also building our tradespeople marketplace, helping customers book trusted professionals for services including plumbing, electrical work, handyman jobs, gardening and appliance repairs.
Our long-term ambition is simple: to become the go-to platform for looking after the home, from cleaning and gardening to repairs, maintenance and everything in between.
Our work has been recognised with more than 40 awards. We're especially proud to have been named one of Europe's fastest-growing businesses by the Financial Times three years in a row.
But it's our customers' feedback that matters most. We've received more than 500,000 reviews with an average rating of 4.9 stars.
We've achieved this by obsessing over customer experience, using technology intelligently and continually improving how our marketplace operates.
That's where you come in.
About the role
We're looking for smart, ambitious and curious people who want to build a career in operations.
This isn't a traditional customer service role. You'll be at the heart of a fast-growing technology marketplace, helping thousands of jobs run smoothly every week while solving complex operational challenges.
You'll work across our cleaning, specialist cleaning, tradespeople and gardening services. One moment you might be helping recover a service that has gone wrong. The next you could be analysing performance data, improving a process, testing a new AI tool or helping launch a new service.
We believe great operators combine strong judgement, commercial thinking, attention to detail and a willingness to get stuck in.
You'll:
- Work in day-to-day operations across our marketplace, ensuring customers and service providers have a great experience
- Solve operational problems quickly and take ownership until they are resolved
- Communicate with customers and service providers through email, phone, chat and video calls
- Make decisions that balance customer experience, fulfilment and commercial outcomes
- Use AI tools and automation to work more effectively and improve processes
- Work on projects that improve our operations and product
- Help test and implement new operational processes, systems and services
- Learn how a high-growth technology business operates and scales
- You'll be trusted with real responsibility from day one and given the opportunity to make a meaningful impact on the business.
We're less interested in what you've done before and more interested in how you think.
You'll likely be:
- Bright, ambitious and eager to learn
- Someone who enjoys solving problems and figuring things out
- Comfortable making decisions and taking ownership
- Highly organised with strong attention to detail
- Curious about technology, AI and how businesses operate
- A strong communicator, both written and verbal
- Resilient and able to stay calm when priorities change
- Excited by the idea of helping build a fast-growing business
- You may be a recent graduate or early in your career. Previous operations or customer service experience is helpful but not essential.
The perks of working for us
- Starting salary of £28,000 per year, with plenty of opportunities to develop your career
- 25 days' holiday allowance
- Sponsored social events, including excellent Christmas and summer parties
- Free cleans
- Cycle to Work scheme
- The opportunity to build your career at an award-winning, fast-growing technology company
Want to help us build the future of home services?
Apply now.
Pay: From £28,000.00 per year
Application question(s):
- Tell us why you want to work at Housekeep?
Work authorisation:
- United Kingdom (required)
Work Location: In person
