General Manager – Heidi Bakery
Hello, we're Heidi Bakery - www.heidibakery.co.uk
We're looking for an exceptional General Manager to lead one of our bakery teams and help us keep raising the bar on what a high street bakery can be.
Heidi is an expanding bakery and coffee-shop brand with 8 stores across London, Berkshire, Surrey and Hampshire - and growing. We bake everything from scratch in our Heidi Studio, using high-quality ingredients (many sourced from the continent) so our products truly stand out on the high street. From French pastries, pizzas and quiches to salads, speciality cakes and exceptional coffee - everything is freshly prepared and beautifully presented.
None of that happens without the right person leading the team on the ground. That's where you come in.
The Role
As General Manager, your first job is your people. You'll build a team that genuinely enjoys coming to work, that takes pride in what they make and serve, and that pulls together when the site is at its busiest. You'll set the tone every single day - energy, warmth, and standards start with you.
We want someone who:
- Leads from the front and makes the team want to follow
- Builds real morale - a team that supports each other
- Can stay calm, positive and hands-on when things get hectic
- Spots talent and helps people grow, whether that's their first job or their tenth
- Creates a culture of pride in the product and the site
- Makes customers feel genuinely looked after, especially during a packed morning rush
- Leads by example on food safety, cleanliness and quality
Why Join Heidi?
- Day shifts only - Sociable and flexible working hours. 48 hours a week.
- Be part of a growing, ambitious business - we want proactive, "can-do" people
- High street / high-footfall location
- Salary dependent on experience
- Tips + employee discount
- Free staff meals
- Company pension
Who You Are
- A natural leader with a cheerful, welcoming personality
- Experienced managing a café, bakery, or similar food & beverage operation
- Confident with coffee and bakery service (preferred but not essential)
- Strong communicator who can motivate and develop a team
- Comfortable working early mornings and daytime shifts
- Organised enough to keep a busy site running smoothly - without losing sight of the people side
The Day-to-Day (in brief)
Alongside leading your team, you'll oversee rota planning, stock, and front-of-house checks, and liaise with the Operations Manager to keep things running smoothly. This is a small but important part of the role - most of your time will be spent with your team and your customers.
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Application question(s):
- Are you able to commute to SO24 9AR reliably for every shift?
Experience:
- Management: 3 years (preferred)
- Barista: 1 year (preferred)
Work Location: In person
