Salary: £3,966 p.a. (FTE: £24,787.50)
Reports to: Shop Manager
Location: Number Twenty, Berkhamsted
Do you share our passion for creativity, great sustainable product, well-being and community?
We are selling a lifestyle – an inspiring shopping experience with the customer and the planet at the heart of everything we do.
What’s more, you will be supporting The Hospice of St Francis provide free care in your community.
- Support manager to actively drive sales to maximise shop profitability and achieve annual budget
- Assist manager to support volunteers
- Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
- Champion sustainability wherever possible across the shop operation
- Support manager to maintain a high standard of presentation of merchandise
- Support manager to oversee all operational matters relating to successful running of shop
- Support manager to manage and operate agreed stock rotation system
- Follow agreed till, cashing up and banking procedures
- Support manager in proactive use of social media to promote the shop and engage with the local community
- Support manager with training of prospective and existing volunteers
- Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole
- Support manager in recruitment and induction of new employees and volunteers
- Act as an ambassador for The Hospice and proactively build links within the local community.
Qualifications, Skills, Experience and Knowledge - A passion for retail and a ‘people person’
- Good general standard of education
- Have previous retail experience
- Strong communication and interpersonal skills – empathetic and patient
- Strong operational and organisational skills
- Good numeracy - confident working with figures and reports
- Confident IT user
- Ability to work under pressure and multi task in a busy and fast moving environment
- Physical strength and pace to cope with regular manual lifting and handling
- Flexibility
- Driver with own transport
VALUES, COMMUNICATION & WORKING ENVIRONMENT
- Respect and follow the Hospice’s values and policies.
- Your internal & external contacts will include all employees, volunteers, trustees and patrons, plus members of the general public and external organisations/suppliers.
- The post-holder may come into contact with emotional circumstances, through speaking to staff, volunteers and patients and or information. The post holder will frequently be required to change from one activity to another to meet the changing needs of the service
- You will be expected to comply with Health and Safety, Fire and Infection Control regulations and Hospice policies. You will need to complete all mandatory training.
- Safeguarding: Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis
Pay: £3,966.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
Work Location: In person
