Full Time Sales & Customer Service Administrator
As our business continues to grow, we are seeking an experienced Sales & Customer Service Administrator to join our close-knit team and play a key role in supporting customers and ensuring the smooth flow of information across the business.
This is an excellent opportunity to join a collaborative SME environment where you will have broad exposure to customer service, sales administration, and international order management, while building relationships with customers.
This is an office based role with a salary of £27,418 for a 40 hour week, working hours are 8.30 – 5pm with a 30 minute lunch break and 30 days annual holiday (including Bank Holidays). Our perks include membership of a Health Cash Care plan for you and your family and includes high street and gym discounts, enhanced maternity and paternity leave as well as Life Insurance and a cycle to work scheme.
What will you be doing?
- Act as the key link between production, sales, and customers, ensuring effective communication across the business.
- Communicate production updates, delivery delays, and order changes to customers in a timely and professional manner.
- Complete customer quotations accurately using our inhouse software
- Process customer orders efficiently, ensuring all information is captured correctly.
- Issue order acknowledgements and maintain regular communication throughout the order lifecycle.
- Build strong relationships with customers, delivering a high standard of service and responsiveness.
- Maintain accurate customer records, spreadsheets, and tracking systems.
- Manage the company inbox, responding to enquiries and directing queries to the appropriate contacts.
- Update and maintain the customer database records, ensuring data accuracy and completeness.
- Work closely with internal stakeholders to resolve customer issues and ensure expectations are managed effectively.
- Support continuous improvement of customer service and administrative processes.
What will you bring to the role?
- Previous experience in a customer service, sales support, order processing, or administration role (essential)
- Excellent verbal and written communication skills with a professional and customer-focused approach.
- Strong organisational skills and the ability to manage multiple priorities simultaneously.
- High attention to detail and a commitment to maintaining accurate records and documentation.
- Experience using Microsoft Excel, spreadsheets, and database systems.
- Ability to manage a busy workload and prioritise tasks effectively.
- Confident working with internal departments and external customers to resolve issues and provide updates.
- Proactive and adaptable, with a willingness to take ownership and support a variety of tasks.
- Comfortable working within a collaborative SME environment and eager to learn about a specialised manufacturing sector.
You will be supported with full training and ongoing development to help you build confidence and progress within the business. If you are a Customer Service Administrator, Account Coordinator, Client Services Administrator, or have worked in a similar role this could be the role for you!
Who are we?
Founded in 1901 in Liverpool, Pearsons Glass is a family business and has built a reputation as one of the UK’s leading specialist glass manufacturers and processors. From architectural and decorative glass to heritage restoration and bespoke glazing solutions, we pride ourselves on quality, craftsmanship and customer service. This newly created role will play a key part in our ongoing growth strategy and help to achieve our goals
There will be a two stage interview firstly over Teams and then in our Liverpool Head Office. Please note that you will be required to prove your right to work in the UK before attending an interview. We are unable to consider any applications without this documentation.
Pay: £27,418.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Work Location: In person
