Salary: £26.5k per year + + Bonus
Reference: LDCUSTSERVCREWE
£26,650 per annum | Hybrid Working | Crewe | 12 -Month Contract
Are you passionate about delivering exceptional customer service and helping people when they need it most? We are seeking a Customer Service Advisor to join a dynamic and supportive operations team within a well-established organisation committed to providing outstanding customer experiences.
This hybrid opportunity offers the flexibility of home and office working, alongside the chance to develop your skills within a fast-paced and rewarding environment.
As a Customer Service Advisor, you will play a key role in supporting customers through a variety of interactions, ensuring every enquiry is handled efficiently, professionally, and with empathy.
- Accurately assess and process customer claims, ensuring compliance with company procedures and fraud prevention measures.
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Deliver exceptional customer service across multiple channels, including telephone, email, live chat, post, and social media.
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Maintain and update customer records accurately and efficiently.
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Handle sensitive and vulnerable customer situations with empathy and professionalism.
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Support customers with policy closures and account-related enquiries.
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Promote and encourage the use of digital services to enhance the customer experience.
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Adhere to data protection regulations and promptly report any breaches or concerns.
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Achieve individual and team performance targets while maintaining high service standards.
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Collaborate with internal departments to resolve customer queries and improve service delivery.
We are looking for someone who is:
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An excellent communicator with strong written and verbal skills.
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Customer-focused, compassionate, and solution-oriented.
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Highly organised with strong attention to detail.
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Able to work effectively both independently and as part of a team.
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Competent in Microsoft Office and general administrative tasks.
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Comfortable working in a fast-paced environment with changing priorities.
- Fantastic Holiday Allowence and Benifits Package
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Annual Bonus
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Hybrid working arrangement.
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Supportive and collaborative team environment.
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Opportunity to develop valuable customer service and operational experience.
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A rewarding role where you can make a genuine difference to customers.
If you're looking for a role where your customer service skills can truly make an impact, we'd love to hear from you. Apply today to become part of a team that values integrity, collaboration, and exceptional service.
Call Leanne 01270 589943 or email your CV to [email protected]
INDCOM
