Job Summary
As a Customer Experience Advisor, you'll guide customers through every stage of their repair journey, ensuring they always know what's happening with their vehicle and feel looked after from the moment they contact us until they collect their car.
You'll work closely with our workshop, estimators, insurers, work providers and manufacturers to coordinate repairs while maintaining outstanding communication with customers. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on every customer you assist.
Responsibilities
- Welcome customers into the repair centre and provide a professional first impression.
- Answer incoming telephone calls, emails and online enquiries.
- Manage customer bookings and appointments.
- Keep customers updated throughout their repair journey.
- Coordinate with workshop teams, Vehicle Damage Assessors (VDAs), parts departments and work providers.
- Arrange courtesy vehicles where required.
- Maintain accurate customer records using our management systems.
- Ensure every customer receives regular progress updates.
- Handle customer queries professionally and resolve issues promptly.
- Support the smooth day-to-day running of the front office.
- Deliver a customer experience that reflects the high standards of the Finesse brand.
About you
You'll be a confident communicator with excellent organisational skills and a positive attitude. Experience within the automotive industry is beneficial, but it isn't essential.
You'll ideally have:
- Excellent communication and interpersonal skills.
- Strong customer service experience.
- Good IT skills and confidence using computer systems.
- Excellent attention to detail.
- The ability to prioritise a busy workload.
- A calm, professional approach under pressure.
- A positive, can-do attitude.
What We Offer
At Finesse, we invest in our people because we know great teams create great customer experiences.
You'll benefit from:
- Competitive salary based on experience.
- Company quarterly bonus scheme.
- Ongoing training and career development.
- Manufacturer-approved repair environment.
- Supportive and friendly team culture.
- Opportunities to progress within a growing business.
- Employee recognition initiatives.
- Company events.
- Workplace pension.
- Free on-site parking.
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
