Contract: Business & Industry
Location: London, EC2V 7HR
Hours of work: 40
Contract Type: Permanent
We are seeking a Facilities Manager to lead the safe, compliant and effective delivery of facilities services at the client's London office.
You will provide visible on-site leadership, manage the site team and service partners, and ensure a high standard of workplace support across the office environment.
Job Description
We are looking for a customer-focused and proactive leader who can build strong stakeholder relationships, maintain operational excellence, and drive continuous improvement across service quality, cost control, sustainability and workplace experience.
Key Responsibilities
- Lead the day-to-day delivery of facilities services, including maintenance, cleaning, security and workplace support.
- Lead, support and develop the on-site team, including performance management, coaching, wellbeing and day-to-day direction.
- Build effective relationships with customer stakeholders, employees, colleagues, contractors and service partners.
- Coordinate contractors and service providers to ensure work is completed safely, on time and to the required quality standards.
- Monitor service performance, resolve issues promptly and implement corrective actions where required.
- Manage facilities budgets, purchase orders, invoices and cost controls, maintaining accurate financial records.
- Maintain records relating to maintenance activity, statutory compliance, service contracts, risk assessments and operational reporting.
- Support business continuity, incident response and continuous improvement initiatives to enhance efficiency, customer experience and service value.
Professional and Personal Competencies/Qualifications
- Facilities management and corporate office experience.
- Team leadership and people management skills.
- Contractor and supplier management experience.
- Health & Safety, compliance and risk management knowledge.
- Strong stakeholder and customer management skills.
- Budgeting, cost control and commercial awareness.
- Excellent organisational, communication and problem-solving abilities.
- A proactive approach to continuous improvement.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
