We have an excellent opportunity available for a motivated Service Advisor to join our team at Parklands Toyota Truro TR8 5AY.
As a Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.
Previous knowledge of the motor trade and a knowledge of cars and their repairs is a MUST as is a full driving licence.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Duties to include: –
· Seeing customer in and out
· Loading the workshop diary/booking in work
· Creating job packs with correct check sheets & service plan quotes
· Dealing with all customer enquiries, raising quotations and liaising with customers for additional work
· Liaising with the workshop staff as well as sales department
· Using the customer database – CDK/Keyloop Drive
· Ensure that Customers receive the best Customer Service
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction. Working knowledge of CDK Drive would be advantageous, but not essential.
Working Hours
Monday – Friday 08.30 – 18.00 or 08.00 – 17.30
Saturday Rota 1 in 3 8.30 -13.00 or 08.00 – 12.30
Job Types: Full-time, Permanent
Pay: £33,000.00-£44,000.00 per year
Benefits:
- Employee discount
- On-site parking
Experience:
- Motor Trade: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
